The Verizon store at Kingston offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or use online options to schedule appointments, place orders, and choose convenient pick-up or delivery methods, including free 2-day shipping and same-day delivery where available. The store is known for its helpful staff and good customer service, with several reviews highlighting positive experiences. Many customers praise specific employees for their helpfulness and knowledge. One employee, often mentioned by name, goes above and beyond to assist customers, even helping with issues like canceling deals and advocating for refunds. Customers appreciate the friendly, patient, and knowledgeable service, especially from staff members who listen carefully and provide clear explanations about plans and devices. Despite busy periods, staff are generally described as working hard to assist everyone, making customers feel cared for and valued. However, some reviews mention frustrations, such as feeling like a nuisance when seeking help or experiencing long wait times. Others note a tendency to be upsold on accessories and services, which can detract from the experience. Overall, the store maintains a reputation for fast service and expert assistance, with a few customers feeling that some staff could improve their approach to upselling and customer care. In summary, the Kingston Verizon store is a convenient and well-regarded location for mobile and internet services, with dedicated staff committed to helping customers find the best solutions, despite some occasional frustrations with wait times and upselling practices.
Mike is a great employee who was so patient and tried everything he could to fix my phone problem. THANK YOU MIKE!!
May 2024
Excellent service today provided by Sal. They were super busy when I came in and he did everything to have me out the door by the time I needed to go to work. He set me up with a new phone and made it so easy. His friendly attitude and willingness to genuinely help me was so refreshing. He needs a raise! Thanks Sal!
February 2024
Totally happy with the service and expert assistance we received from all employees, especially Lexi, our sales associate. She was friendly, helpful, and a great listener as to meeting our needs. I have to say from the moment we entered the Verizon Store we felt comfortable. A shout out for Sal as well!
