5833 Big Tree Rd, Lakeville NY 14480
“This place has it all and gentlemen that are always wonderful with helping me- whether it's loading bags of dirt in my car or helping me find the right tool for whatever I'm getting myself into (without my husband's knowledge LOL!)”
4364 Lakeville Rd, Geneseo NY 14454
“If you go thar give the dog a biscuit you might get a discount 🤣. Or maybe not. They have variety of products. Tom Atwood Geneseo Ny”
166 W Main St, Honeoye Falls NY 14472
“I wanted to take a moment to recognize the outstanding customer service I received from John in the repair department. As a homeowner who relies on my Ryobi lawn equipment, being without my lawnmower during repair season was stressful. John personally reached out after my mower was brought in for service and went above and beyond by arranging for me to borrow a loaner lawnmower—something I understand had been discussed as a possibility but had never actually been implemented until my situation. That level of initiative and customer care saved me from having to hire someone to mow my lawn while waiting for repairs, and I was incredibly grateful. This wasn’t my only experience with John’s excellent service. He subsequently helped me navigate the replacement of a defective Ryobi battery through Ryobi, which was a huge help. Most recently, he took the time to troubleshoot my Ryobi weedwhacker, which he now has working beautifully. It’s rare these days to find someone who is knowledgeable, proactive, and genuinely committed to helping customers. John exemplifies what outstanding service should look like, and because of him, I would absolutely return and recommend this store to others needing Ryobi sales or service.”
4349 Genesee Valley Plaza Rd, Geneseo NY 14454
“I hope this message finds you well. I wanted to take a moment to share my recent experience with one of your outstanding employees, Chad at the Geneseo store #3240. From the moment I arrived, Chad greeted me with a warm smile and a genuine eagerness to assist. Their energy was infectious, and it immediately made me feel welcomed and valued as a customer. Throughout my visit, Chad went above and beyond to ensure I had everything I needed, offering thoughtful suggestions and demonstrating a deep knowledge of the products. What truly impressed me was how Chad handled a minor issue that arose during my visit. Instead of simply addressing the problem, they took the initiative to find a solution that exceeded my expectations. Their proactive attitude and commitment to customer satisfaction made a lasting impression. It's rare to encounter such exceptional service, and I believe Chad deserves recognition for his hard work and dedication. Employees like them are a true asset to your company and significantly enhance the customer experience. Thank you for fostering such a positive environment, and please extend my gratitude to Chad for his outstanding service. Best regards, Bob Deal”
4377 Genesee Valley Plaza Rd, Geneseo NY 14454
“Today I was in a jam as I needed to get to my daughter's college to pick up her things. The trailer I rented needed a 2" ball. I went to Tractor Supply in Geneseo to get it, but could not get the old ball off. Nate at Tractor Supply was able to work his magic and get the ball off. Unfortunately other snafus occurred as well, but Nate was there until everything was resolved. He even came out to the parking lot to assess the car's hitch to make sure what I was purchasing was what I needed. Thank you for going above and beyond with the customer service!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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