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8:30AM - 2PM
685 Watervliet Shaker Road, Latham
Post Offices
“This is a small local USPS office and I’ve always had great, fast service here. Beatrice is kind and helpful. She always assists me with a smile and is thoughtful about what I need.”
“Carlos was a pleasure to work with as always. I will drive out of my way to this location so I can have a good experience. Thank you Carlos! Give this man a raise!”
“Would like to thank Keke for the amazing service today at the clifton park location!! Always great to be met with a lovely attitude and employees that go above and beyond, making my shipping process as easy as could be. Thank you Keke!!! :)”
“I just got off the phone with Hope & she was VERY helpful. She needed to do a little digging to help me & she did it pleasantly. I'm happy with my interaction & results.”
“Had a wonderful experience with Mary from the front desk. Seldom do I send an email that's not electronic. So I always sincerely appreciate someone helping me remember where I write what on the envelope.
Thanks again”
“Tyron was a huge help trying to track a package I was sending. He went out of his way to figure it out. Tyron is worth his weight in gold. 5 stars for him but 4 stars in general because this location needs more help.”
“Samantha at the desk was so welcoming and provided efficient service. The wait wasn’t long at all and I was able to ask questions without feeling rushed. Also, this office was extremely neat!”
“Only had an issue at this place once around the holiday season with a woman I didn't recognize, but otherwise every experience and employee I've interacted with here is always wonderful. The lines can be long but the staff are all either super helpful, upbeat, or both which brightens my day. I wish I knew their names but there are two dudes that're always there and they truly kick ass. Thank you for your awesome customer service!”
“This might have been the most enjoyable post office experience of our entire lives! DeeDee is excellent at customer service and patience. My husband and I needed digital fingerprints and saw this was one of the few in the area that can do it. We showed up without an appointment and they helped us right away. The digital capture machine wouldn’t accept my fingerprintd, kept getting errors and DeeDee pulled out hand lotion and hand sanitizer to see if that helped. She even offered me a bottle of water in case I was dehydrated. A bottle of water?!?! Are you kidding me??? My husband ships packages for work and has literally decades of experience in post offices and for sure they typically barely want to even look at you let alone offer you a bottle of water. lol. DeeDee persisted and we got it done! Highly recommend!”
9:30 - 11:30AM
807 NY-40, Melrose
Post Offices
“My husband ended up in the hospital & I'm on oxygen 24 x 7 and our delivery person is delivering my mail right to the front door. Kindest person I have met in such a long time.”
“My favorite local post office. Usually not too busy, I go here a lot. I like it better than downtown because there is a parking lot and (usually) shorter lines. The staff is friendly and helpful. The location is small but it's very convenient for anyone in the Lansingburgh area.”
10AM - 5PM
1475 Western Avenue Suite 51, Albany
Post Offices
“I really have nothing bad to say about this post office, even if I tried, which I think many people do, just because of the stigma the phrase "US Post Office" is commonly associated with. I get it. I've been to plenty Post Offices in my life to feel the same. This place, however, really is different, and special. Why? Well, maybe for me because it is hidden in a popular strip mall just minutes from my work. That means not only can I take care of postal stuff quickly at lunch, I can also grab a bite and still be in time for my 1:00pm meeting. Also, I don't know if it is because of the location, or that people just don't mail stuff any more these days, but there is hardly ever a line.It is a tiny spot, not like the Post Offices in Down Town Albany, but it still has everything, and the Postal Workers at the counter are always pleasant. My favorite thing about this post office, is that they are open Saturday until 5pm. That is always nice when I need to take care of some mailings on the weekend. You won't find many other post offices open all day Saturday, which leads me to believe many more people appreciate and use this location. And, like I said, if going on a Saturday, I always pick a nice place to eat in the plaza, which has many.”
“Patient, accommodating and friendly staff, particularly John. I had 3 priority mail packages to send and I was with my 2 year old so I was already anxious coming in. I prepared all packages at home and prefilled the customs forms (like I usually do) to make processing at the counter “easier and quick”. I’ve always had unpleasant experiences at the post office (Jessup, Maryland) when sending 2 or more packages and had in the past been told to call ahead to make an appointment due to the number of packages I had to send which was 2-4. These particular packages needed to be sent today and I was nervous coming in without an appointment and I had my 2 year old. I was first greeted by a lovely staff member whose name I wish I got. At the counter, John was warm, friendly, accommodating and more importantly, patient with me and my daughter. I can’t thank him enough. USPS at the Nott St location provided the best customer service experience and have gained a regular customer.”
“I visited this post office recently. It was in the afternoon, the weather was beautiful, and I just had to write this review due to the incredible customer service I received. Sue was extremely helpful, kind and went out of her way to answer my questions and help me understand what I needed to get my packages delivered. Personally I would not be happy if I were stuck inside on such a nice day but she had such a gracious demeanor while going about helping customers that I wanted to leave a review. Hossain who was working with her was also helpful and I am so thankful for their hard work. I am also thankful for the extended hours at this location (open Saturdays late and also on Sundays), which they make possible, and hope they are not taken for granted, and that they get recognized for what they do.”
“Brad is the man - bottom line. For those of you who do not agree, go mail your garbage elsewhere and leave your welfare checks at the desk - you don't deserve them anyhow.”
“Such a difference from when this location was staffed by 2 of the most rudest people ever to wander into the area of customer service. I work near there and when those two women (now retired, thankfully) manned the window, I boycotted the place because of their attitudes. However, the new staff is nothing short of friendly, helpful, courteous and knowledgeable. In fact, they are one of the better post offices in the area now based on the staff. For those wondering where to find it, follow directions on the concourse to the Corning Tower. It’s on the right, before you get to the tower.”
“Judith was very professional helping us with our passports on 4/29 in the afternoon. Unfortunately- she had to babysit entitled, rude people during our transaction that felt their inability to read, wait in line and follow simple instructions needed to be everyone's problem but their own. To the young punk in the Adams Heating and Cooling t-shirt, please do the world a favor and grow up. If i was a person that had feelings, I would feel bad that your mother didn't hold you enough when you were a baby but I'm not that guy. Great job Judith!!”
“After a day of dealing with unhelpful AI assistants and websites with conflicting information, this post office offered exceptional service, and was able to intercept a package for me in under 5 minutes. After trying to accomplish the same task all day, it was a relief to speak with a real and helpful staff member. Thank you!”
“I had a pleasant experience here.. I didn't have to wait long and there was only one lady working but she was so nice and helped me with everything I needed..”
“The United States Post Office in downtown Troy is much more than a place to mail a package or pick up your mail—it’s one of the city’s enduring architectural landmarks. Situated in the heart of the historic district, the building commands attention with its impressive scale, occupying nearly half a city block and serving as a reminder of an era when public buildings were designed to inspire pride as much as they were built to serve a purpose. Constructed during the 1930s in the Classical Revival style, it has been listed on the National Register of Historic Places and remains one of Troy’s defining civic buildings.
Walking through the front doors feels like stepping back in time. The high ceilings, elegant stonework, intricate detailing, and spacious lobby reflect the craftsmanship that was commonplace when government buildings were designed to last for generations. It’s refreshing to visit a post office that still possesses so much character instead of feeling like a generic retail storefront. Every visit offers an opportunity to appreciate a piece of Troy’s rich history.
Like many historic post offices across the country, this facility no longer operates at the same scale it did during its heyday. The volume of mail has changed, staffing is leaner, and modern postal operations naturally differ from decades past. Despite those realities, the employees consistently work hard to maintain the level of service customers expect. They remain patient, courteous, and professional even during busy periods, and it’s obvious they’re doing everything they can with the resources available.
I’ve always found the staff to be welcoming and genuinely helpful. Whether I’m mailing packages, purchasing stamps, or asking questions about postal services, they take the time to assist without making customers feel rushed. Maintaining quality customer service in a historic building with today’s operational demands can’t be easy, but they continue to represent the Postal Service well.
I also appreciate that the building remains an active part of downtown Troy rather than simply becoming another preserved landmark. It’s rewarding to see such a beautiful federal building continue serving the community while preserving its historical integrity. The architecture, craftsmanship, and sense of permanence remind visitors of a time when public investment resulted in buildings that became lasting civic treasures.
If you enjoy history, architecture, or simply appreciate beautiful public spaces, this post office is worth taking a moment to look around during your visit. It’s one of those places that quietly tells the story of Troy’s past while continuing to serve its residents every day. The building itself is magnificent, and the dedicated staff help ensure that its legacy continues. Five stars for preserving a remarkable piece of history while continuing to provide dependable service to the community.”
“Went in yesterday to ship my gifts for operation Santa. The woman at the counter ( I didn’t catch her name) was incredibly patient and helpful despite being unfamiliar with the process. This was one of the best post office experiences I’ve had anywhere.”
“I am always rushing to get to the Post Office before it closes, and the employee working at this time has always been helpful and nice. It’s a small place but gets the job done!”
“This was one of the most awe-inspiring post offices I have ever been to. The service was absolutely exquisite. I could never ask for a better office to put mail in my box ( my post man is has very muscular legs ) his calves make me drool every time I see him. His legs are comparable to that of a Roman god. Just him alone makes this place better. Signed - his secret admirer ;)”
9:30AM - 12:30PM
101 Mohawk Street, Cohoes
Post Offices
“I had a package that was put in the wrong parcel locker and after I contacted them in the morning, someone came and put it in the right place for me to pick up that same day! Very helpful and kind”
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“A working staff member gave such clear and detailed instructions on how to package the parcel,from labeling the box with necessary information to taping it securely. After preparing it, they double checked all the details and quickly sealed it, making it ready to send. I was truly amazed by how efficiently the whole process was completed.
Also, I really liked their collection of gift cards and greeting cards.”