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“I had an excellent experience at UPS thanks to Rita's outstanding customer service. I was having an issue with an Amazon return and wasn't sure how to proceed, but Rita took the time to help me every step of the way. She patiently explained the return process, answered all my questions, and even assisted me in communicating with Amazon to make sure everything was handled correctly. Her professionalism, knowledge, and friendly attitude made what could have been a stressful situation very easy and smooth. Rita went above and beyond to ensure I understood my options and felt confident that my return would be processed properly. It's rare to find someone so dedicated to helping customers, and her willingness to take extra time to assist me was greatly appreciated. Because of Rita's exceptional support, my issue was resolved quickly and efficiently. Thank you, Rita, for providing such outstanding service and making my experience a positive one.”
“I had such a great experience at this UPS Store! Zunaed was incredibly helpful, friendly, and professional. He went above and beyond to make sure my package was packed securely and shipped out quickly. The store was clean, organized, and the whole process was super smooth. It’s so nice to get great customer service these days — thank you, Zunaed, for making it such a positive experience! I’ll definitely be coming back here for all my future shipping and printing needs.”
“Excellent service all the time from bibi she always help me out in printing my labels to get my drops off done for UPS FEDEX ETC she’s very polite and professional her skill is amazing keep her here, I love this location plus I love seeing her her too. Highly recommended.”
“Been going here for years. Very easy to ship things here with ups and FedEx, great customer service as well. Highly recommend coming here. Shayana is always helpful”
“I am really happy with this UPS location. It’s small but really convenient. I prefer to drop off packages and make Amazon returns at this place, versus others in the immediate area. Every time I go there, the staff are really kind and patient with me. Keep up the good work and attitude!”
“Ship package through DHL to Mexico city, the staff was very helpful and patience with the transaction her name is Mala. She a great employee.. I recommend coming here.”
“I always have a great experience at this UPS/FedEx drop-off location. The two guys who work here are consistently friendly, helpful, and genuinely pleasant to deal with. They’re patient, professional, and make the process quick and easy every time, even when it’s busy. Customer service like this really stands out and keeps me coming back. Keep up the good work, Avinash and Alameen.”
“The UPS store is amazing and their employees are so friendly! I went in today and the employees Storm and Kameron provided a brilliant visit. Their customer service was on point!! They need to be recognized for their job well done.”
“Each time I use the services at this store I always have a positive experience. Yesterday was no different. There is usually a line, but the staff works quickly and always with courtesy. Cameron is extremely pleasant and efficient. He always greets you with a smile and positive words.”
“I came here right after having a bad experience at another UPS Store that didn’t open on time. What a difference — this location was open as posted, no line, and the staff was very friendly and efficient. I dropped off my Amazon return and was in and out in about two minutes.
Quick service and polite employees. I will definitely come back to this location from now on.”
“We purchased an item at auction which UPS Store #0691 collected, packed and shipped to us in Ireland. We are absolutely delighted with the service they provided. The item was expertly wrapped and packed and delivered in pristine condition really quickly and efficiently. We would highly recommend them.”
“The door was open at 6:20 and I wasn’t denied service… that’s important to me, I apologized for coming in late. But clerk didn’t care that it was almost closing time. People were still coming in when I left”
“Had package to send to Aunt in Florida for Christmas. Clerk was very helpful and friendly. Explained various options for mailing to which I chose one. Very pleasant and productive transaction.
Highly recommend this NHP UPS store.”
“Anytime I go to the UPS there is never a line always just one or two people they’re quick and pleasant. I love the QR scan codes now because ink is so expensive now I save money on that instead of printing out the label I just scan it.”
9AM - 5:30PM
213-37 39th Ave, Bayside
Mailbox Centers
“Xiaoshuai delivered world class exceptional customer service to my mother and I. I had a package for pickup and needed those documents notarized. Xiaoshuai walked us through the process, verified our identities and being very detailed completed his portion of the paperwork efficiently. Thank you for hiring a wonderful employee.”
“If you ever need any services, this is the guy. Called him for a couple of things and he explained everything clearly and as it should be. Very honest and professional service. If you need any shipping and mailing services and personal/business mailbox and shipping, this is the guy. Trust this man to do right by you.”
“I need to shout out and say that the UPS store in Bayside in the Baybridge Commons is over the top excellent Karan goes above and beyond to be helpful every time I’m in the store without him I don’t know what I would do when people do good work. I like to acknowledge it. I’m in my 70s and I find that very few people will do what he does for you looking forward to doing business with this UPS store for many many years”
“Dameon helps me on a regular basis. He is intelligent, friendly, knowledgeable and is very patient. He explains everything and treats everyone with kindness and respect.”
“These folks are nice. I've had issues where I missed the FedEx deadline at work so I would go here to have it shipped without issue. I also had my passport renewed here as well last year.”
8:30AM - 4:30PM
672 Dogwood Ave, Franklin Square
Mailbox Centers
“I go there often for returns and they are always friendly and helpful. I have a store right by my house but I choose to drive a little farther to go to the Franklin Square one on Dogwood Avenue. Always smiling faces. Even when busy they are handling everything with grace.”
“Answered all the questions I couldnt get answered by amazon customer service nor ups customer service in an hour, in less than 4mins☺️ Knowledgeable, helpful, and diligent. I was helped by a gentleman whose name I don't know the spelling of but starts with an M”
9:30AM - 3PM
941 McLean Ave, Yonkers
Mailbox Centers
“I purchase alot of products online and returning my items are always easy because of this UPS store. This store is very reliable, efficient and the best one in town. Like seriously I am not joking. Even in the busy seasons they stand on business. I have been to many UPS and they can't compare to you guys. Customer service is 10/10. Awesome job to the team. Keep up the good work!”
“Two gentlemen at the front desk are superb. They would go the extra like helping you open the door or pick up the heavy item or even helping you revise your amazon return. 5 star awesome service!
Super helpful everytime my mom returns stuff. Shes fragile so they were always helpful and assist in bring the items in and help her revise her amazon return option!”
“Love this place . Great friendly customer service, everyone in the store is super helpful. i've used services such as printing for my wedding Decoration and sending money. very reliable and responsible place!”
“I have nothing but great things to say about the service I’ve recieved here I shipped two computers to Florida. I’ve never really shipped anything or anything this valuable for that matter. They were very nice courteous explained how everything works. I also asked them to pack The computers up for me. I’d say the only thing was the package was delayed for a few days but that’s not their fault it Happens. I received the box in Florida and man did they go above and beyond To make sure that My computers were packed safe bubble wrap, foam, packing paper, screen protectors the whole 9 yards! I am very grateful to the ladies that helped me that day. Thank you For getting my computers to me safe.”
“Always a pleasure coming here, easy, convenient and fast. The guys here are good at what they do, knowledgeable and friendly.
Most of the bad reviews here are from the customers/people in the area who are just difficult people or they just don’t understand how things work, I’m a regular here and have seen first hand multiple customers be difficult with the guys here when they are simply just doing their jobs, this place is great, the only thing I tell people to look out for is they can’t take UPS or Amazon QR codes and they don’t have access to FedEx Accounts there.
Other than those two things I highly recommend this place!”
“Amazing great experience at this store, all the guys here are very helpful and friendly and got all my things done very effectively and efficiently. A+++, would recommend this location to anyone.”
“Just want to give a Thank You! To the UPS store (especially Scott!) on Shore Rd. They’re always so patient and kind - I go in there at least 2x a week between business and personal - and there is never a time I’m in there that they aren’t friendly and fast - all while putting up with all of us and our crazy returns.”
“Jada provided exceptional customer service during my visit. She was professional, knowledgeable, and incredibly patient while helping me resolve an issue with an important document. I was having trouble getting it printed in the correct size, and she took the time to understand the problem and guide me through the process until everything was printed perfectly.
Her positive attitude, expertise, and willingness to go the extra mile made a potentially frustrating situation easy to resolve. Employees like Jada are a tremendous asset to UPS. Thank you, Jada, for your outstanding service!”
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“The staff here is amazing! They are so helpful. Whenever I come in for an Amazon return, they take care of me so fast and I am out of there in minutes. The other day one of the staff members was so patient with me with 8 returns that I made a mistake with. Instead of putting UPS drop off at this location, I put Whole Foods. He made the correction with all the returns, which took about 15 minutes. Through it all, he was patient and was so nice. I love this place!”