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9AM - 4:30PM
475 Albany Shaker Rd Ste 9, Loudonville
Shipping Centers
“Was worried about shipping a package overseas. Greg at Latham DHL was super competent and walked me through everything, quickly had my mind at ease. Thank you Greg for a great transaction. Highly recommend”
“Very helpful for someone like me who doesn't have a printer (who does anymore?) but needs to print a shipping label. Simply forward to the store's email address, printed on a card on the counter, and they will print and apply it for a small fee.”
8:30AM - 6:30PM
Westgate Plaza, 911 Central Ave, Albany
Shipping Centers
“They have great customer service you can go there to drop off packages pick up packages copy facts buy mailing items you can even go on logistic QR code sometimes you don't even need to package your item you can just take it to them like it is with the QR code and they'll handle everything for you very courteous is usually not a very long line”
“I experienced charging issues and brought in my laptop for Tech help at Staples in Latham. I called prior and the same service rep, Andrew, helped me. He resolved the issue quickly. Andrew was polite, calm, and helpful. Really appreciate his help and Staples for offering this service!”
“Best customer service. This business has everything a UPS store has except the long waits. Everything from international shipping to scanning, faxing, copies and notary services. Can’t believe I never knew it was here in Albany. Safe, clean location.”
“Currently completing an expansion of my daughter’s business, Shipology to the Stone Management facility in Watervliet,NY. They have treated her like family. That makes Dad feel really good.”
8:00 AM - 5:00 PM
221 Great Oaks Blvd, Albany
Shipping Centers
“We use Sentron for almost all of our mailings. They are great to work with, do quality work, and are always upfront and realistic about timing and costs - which always exceed my expectations. Even when I have to beg for a rush job - they do their best to accommodate. They know our business and seem to understand and be flexible about working with us and the craziness of the non-profit world and I trust them with our direct mailings, event mailings, and everything in between.”
“We had a shipment coming in earlier than anticipated to our residence while we were away. Thanks to the great communication and management at this terminal along with an awesome driver, our delivery was there in excellent condition when we got home.Thanks to all.KevinRetired Freight Driver/Dock”
8:30AM - 6PM
2215 Nott St, Niskayuna
Shipping Centers
“They have been nothing but exceptional in everything I’ve had done in the past 10 years.
They actually carry Niska Unicorn made Niskayuna merchandise! That money goes to feed kids in our community through the Nisky Now program…
Thank you Nott ST Office!!!”
“I’ve used Silver Griffen a couple times now both for very important packages - one my bridesmaid’s gift boxes and then later my wedding ring to get fixed. Every experience has been amazing! They’ve been incredibly helpful and kind with my difficult requests.”
“I have had the most frustrating experience with FedEx this week. BUT I would just like to say Bridget who was working tonight was probably the most kind and helpful person ever. She was understanding, helpful and empathetic. As someone who is in customer service management I truly appreciated having someone that new how to deal with a situation with a frustrated customer. I drove over a hour to pick up and my package and wasn't there. She exhausted every option to help she was kind she even made sure to take a personal interest in resolving the issue and I showed up right before closing. She truly goes above and beyond. And I called 1800FedExgo after leaving.....that was ridiculous and pathetic the people on the phone literally put words in my mouth didn't listen to anything I said and made me want to throw my phone out the window. So yes to Bridget but FedEx do better.”
8:30AM - 12:30PM 1:30 - 3PM
137 George St, Troy
Shipping Centers
“I have to tell you it's such a pleasure coming into this post office. Beatrice is always so helpful and kind!! I am so thankful for the time she gives and is a true credit to her profession!! It's such a refreshing change from where I moved from. It's nice to go to a post office where they take time to treat you with respect!!”
“My recent experience at Staples deserves five stars. Kelly, the print and marketing associate went above and beyond for me. They are truly lucky to have such a hard-working and compassionate employee. I was in a state and frantic to get back taxes filed and even the simplest tasks were confusing me. Kelly took the time to calm me down and simplify the printing process. I will never forget her kindness.”
“I have to ship large boxes for work multiple times a year and have always had a great experience here. The reviews are really surprising to me because I've never found the two guys working here to be rude. They're certainly busy, but they do a good job and always provide a great thoughtful service. They're also pretty quick, usually never a line.”
“Alex is always amazing—welcoming, friendly, and smiling every time you walk into the store. From the moment you enter, the atmosphere feels inviting, which is something you don’t always find these days. Customer service can be lacking in many places, so it’s truly refreshing to see Alex and the rest of the team at this UPS location consistently go above and beyond. They are always approachable, helpful, and professional. Thank you, Alex, and thank you to the entire team for your continued service to the community.”
“I definitely had to take the time to write a review because I feel that it's well deserved. I was trying to ship my father a pair of winter boots for Christmas and had first gone to UPS who quoted me $45 to send them to Texas. Considering I had paid a little over $60 for them, I didn't want to spend that much to ship them. Bryan was phenomenal in helping to make the shipping cost slightly more affordable. I still had to pay $30 but his generosity made the price seem more manageable. I just really wanted to get the boots to him since they didn't come in time while he was still living in Massachusetts. Bryan definitely made one headache more tolerable. Thank you.”
8:30AM - 7PM
279 Troy Rd #9, Rensselaer
Shipping Centers
“After going to Staples and having a little girl stare at me and tell me there's no way she can do what I asked I went to the UPS store in East greenbush and the girl there had me in and out in two minutes. UPS store has qualified people able to do their job. Five stars. And a huge thank you.”
“Had a wonderful experience with Mary from the front desk. Seldom do I send an email that's not electronic. So I always sincerely appreciate someone helping me remember where I write what on the envelope.
Thanks again”
“Samantha at the desk was so welcoming and provided efficient service. The wait wasn’t long at all and I was able to ask questions without feeling rushed. Also, this office was extremely neat!”
“I've been regularly using this post office for the past few months due to working nearby. The staff working here are always kind and more than happy to answer my questions about how to ship items to ensure they arrive properly and promptly. I now purposely avoid other less desirable post offices near my home to go to this one instead!”
8:30AM - 12PM 1 - 5PM
2 116th St, Troy
Shipping Centers
“My favorite local post office. Usually not too busy, I go here a lot. I like it better than downtown because there is a parking lot and (usually) shorter lines. The staff is friendly and helpful. The location is small but it's very convenient for anyone in the Lansingburgh area.”
12:15 - 4:45PM 9:30 - 11AM
1649 Columbia Turnpike, East Schodack
Shipping Centers
“I was a bit hesitant after reading about Kelly. I just went there this afternoon. Kelly was not only friendly and helpful, she was totally patient and knew her job.They say when someone complains and doesn’t back up their complaint with validity, it’s usually the complainer that that is at fault. Perhaps a visit to your therapist before you return to the Post Office and belittle Kelly is in order.”
“This was my first time in, as I usually use ups ground shipping. I will be back for sure! Lea was very helpful and had excellent customer service. Thank you for making it a seemless process for me.”
8:30AM - 5:30PM
11 New Karner Rd, Guilderland
Shipping Centers
“Only had an issue at this place once around the holiday season with a woman I didn't recognize, but otherwise every experience and employee I've interacted with here is always wonderful. The lines can be long but the staff are all either super helpful, upbeat, or both which brightens my day. I wish I knew their names but there are two dudes that're always there and they truly kick ass. Thank you for your awesome customer service!”
“This post office is wonderful. Everyone is terrific from start to finish. I drive down from Exit 10/11 just to use the Exit 8 post office. Thank you for taking special care of our mail!”
9AM - 1PM 2:15 - 5PM
807 NY-40, Melrose
Shipping Centers
“My husband ended up in the hospital & I'm on oxygen 24 x 7 and our delivery person is delivering my mail right to the front door. Kindest person I have met in such a long time.”
Open 24 hours
10 E Industrial Pkwy, Troy
Shipping Centers
“If you are looking at the troy location for New Penn at 10 industrial parkway troy ny. It is no longer located there. the is the new location for R&L Carriers”
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“Tyron was a huge help trying to track a package I was sending. He went out of his way to figure it out. Tyron is worth his weight in gold. 5 stars for him but 4 stars in general because this location needs more help.”