Macy's is described as a large, organized, and well-put-together department store. Customers find the selection good, with a wide variety of merchandise including top fashion brands, housewares, and gifts. The staff at Macy's are frequently noted as wonderful, helpful, courteous, knowledgeable, nice, and professional, making the shopping experience pleasurable. Some locations are praised for being quiet and not crowded, with good parking and late closing hours. A Starbucks inside is mentioned as a nice touch. However, some reviewers find Macy's pricey. Criticisms include that some areas need more premium brands, the men's section could be larger, there are less choices for young customers, and it can be difficult to find help in some areas.
