PetSmart is a large pet supply and services retailer that offers over 10,000 products both in stores and online. The store provides a wide variety of items to meet the needs of many pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, hamsters, and mice. Customers can shop online and pick up their orders at local stores within two hours. Many store locations offer additional services such as dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption.
Reviews highlight that PetSmart has a good selection of pet supplies and a store size that allows for many options, especially for cats. Staff members are generally helpful, especially when special or hard-to-find items are needed, and customer service is appreciated. However, some customers find the store busy and experience difficulty finding staff to answer questions, and there are occasional issues with rewards points not being recognized properly at checkout. The store also sells animals like birds and fish, which some customers find negative. Overall, PetSmart is seen as a convenient and comprehensive option for pet owners.
