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“I called and had some questions about a particular unit and spoke with Justin. He was surprisingly energetic and enthusiastic help. I went ahead and got a unit online. I was able to meet Justin there in person and I can’t tell you how refreshing it is to finally interact with someone who cares about their job and the customer experience. He was a breath of fresh air!”
“Mark the manager at the Cicero, NY location was absolutely amazing. I was having a issue with door on my unit and it was going to be replaced but because it's been almost 6 months since I dropped off my key, he quickly resolved the issue by letting me move to a different unit. He is a very nice gentleman and quick to help in anyway he can.”
“This was my second time storing my stuff with extra space and I have no complaints. I leave my stuff in for at least 3 months at a time because I am a college student, but the pricing and staff make things a lot easier!”
“Francine has been great .. She is a new addition to the Extra Space Team and when a couple issues came up she was diligent in her efforts of finding out the proper procedure which allowed me to clear my paperwork up quickly and efficiently. I'm sure her work ethic will equate to other satisfied customers.
Doug M.”
“This Uhaul location is great! I called to see if I could move the date up a day~ they didn't have any trailers available. A few hours later, Bethany called and said one was coming in ~~ Excellent, friendly, helpful customer service.”
“Evan the GM at this location displays superior customer service. Lot of people should learn from him. We live in a time now where lots of businesses don’t care one way or another if they are rude or not. He cares regardless. I base my business by how I am treated wherever I go. If I don’t receive at least decent service I do not go back especially if you’re rude and have bad attitude. My interaction with him makes me want to keep going back to this location.”
“We recently rented a Ford Transit cargo van from Enterprise Truck Rental in Syracuse, and while our trip took an unexpected turn when the van needed to be towed on our way home, the way John handled the situation completely changed the experience.
From the moment he learned what had happened, John remained calm, professional, and incredibly helpful. We had already spoken with other Enterprise locations and were repeatedly told that no vehicles were available. Instead of giving us another dead end, John immediately got on the phone, connected with the right people, and started working on a solution to get our family home safely.
This all happened around 3:00 AM, so we had to wait until everything opened, but as soon as John was aware of the situation, he took ownership and stayed on top of it. During an extremely stressful situation, his communication, compassion, and determination made all the difference.
I’ve had some less-than-great experiences with Enterprise in the past, but employees like John remind me why I continue to give the company another chance. When things don’t go as planned, having someone who genuinely cares and is willing to go the extra mile means everything.
Thank you, John, for taking such great care of our family. Your outstanding customer service did not go unnoticed.
However I must add that I had more charges to my credit card that hit after I left this review and I still stand by John and his great assistance during this time but not have to open a case with credit card company because it almost looks like double charges which I refuse to pay considering everything that took place. So that’s the only thing I would suggest clients to be cautious of.”
“We dealt with Kellen @ East Syracuse location, he gave stellar customer service and we couldn’t have been happier with our experience! The truck was very clean also. Exceeded our expectations, we highly recommend them!”
“All business as I like it. The techs are S L O W at times. The place looks like a junkyard. But the employees here in the office are great and treat customers extremely well. We're good to go here. 5 stars”
“If you ever needed or wanted to rent a truck, this is the place to go. I have been dealing with John who is the general manager with renting a sleeper semi truck to use with Landstar and he has been wonderful. Anything I needed in terms of documents and trying to satisfy the stipulations from Lanstar, John has done it. I rarely find customer service as good as what Idealease has provided under John's management.Thank you”
7AM - 7PM
7803 Brewerton Road, Cicero
Truck Rentals
“This location has the best variety of truck/trailer size and kind employees. It is also close to 81/481 so if you are heading N or S from here its quick to get on your way”
“Incredible experience. Easy pickup, the truck was clean and gassed up. The gentlemen that I worked with was very kind. The truck drove well. Finally, my drop off was also extremely easy. I’ll be using this location over any other because it was done well here, plain and simple. Thank you for a great experience.”
“More helpful than any trucking Dealership I have ever dealt with . They were helpful, more than accommodating and happy to do it. I will pick up a truck from here anytime they want me to”
“I received excellent service from Nick. His attentiveness to us was beyond outstanding. I would definitely recommend that location for people looking to rent a truck or trailer.”
“We got stuck by our movers the day of the move of our office! We called Penske and they had a truck available and Josh and Trey were so incredibly kind and helpful in our time of need. Was so easy and we appreciate all they did for us to make our move successful!”
“CubeSmart in East Syracuse was a great location with friendly staff, prompt service, and very clean and organized. They did great to prepare my rental truck and have it ready to go for me! Definitely recommend!”
7AM - 7PM
740 Erie Blvd E, Syracuse
Truck Rentals
“Absolutely terrific. Their system was down all day and they used a backup system to get me my van. It took extra time but it was well worth it. Thank you guys so much!!!!”
“I have rented on and off from this location for years but today was customer service that was over the top. I am leaving tomorrow for a cross country move and had a trailer reserved. There appeared to be a problem with the reservation (I booked the wrong trailer) - they made sure I got the right trailer, then my wiring wasn't connecting properly - and they helped get the fuse replaced. Moving is hard, and I am stressed - but they were ALL very kind, very helpful and even - with a smile - told me to take a breath and drive safely. Such a huge kindness at a moment when I am just feeling pulled in all directions - I am very grateful.”
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“Excellent service and communication. I have a vehicle parking space and an environmentally controlled storage unit, and both are well taken care of. Well plowed in the winter, and the environment unit has always stayed well controlled. They also have uncontrolled units, but I am not in any of those. Owner is clear and helpful, never have any issues with them. And whenever I need a recommendation on local services, they've been able to point me at a great provider right away. As a business owner myself, I am glad I can trust the America Stores It team and whomever they refer me to.”