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“Christian at T-Mobile in Medford has helped me twice now and has been amazing both times! He was a lifesaver on Christmas Eve getting me a new phone last minute, and today he made exchanging my cracked phone quick and seamless. Great customer service!”
“Cheryl is very kind and helpful to resolve the issue that I had.
Staffs are great and cool place. Most of all Verizon offers excellent service. Thank you.”
“Upgrading phones is usually a dreaded experience, but Leah at the Patchogue T-Mobile completely transformed it. She is exceptional, knowledgeable, and genuinely kind, with a rare ability to make you feel immediately comfortable and valued. Leah’s problem-solving skills are extraordinary, and she navigates every detail with ease, clarity, and confidence. Her professionalism, warmth, and customer care are truly outstanding. This was hands-down the best cellular experience I’ve ever had. I highly, enthusiastically recommend Leah.”
“I went in yesterday with a broken phone and decided it was time to upgrade to a newer one. Todd helped me, and he couldn’t have been nicer. He explained everything clearly and didn’t try to push me into getting something I didn’t want. All the associates seemed helpful and professional! Very happy with my experience.”
“Vic from this T-Mobile store is amazing. She has helped my family and I with switching over from Verizon. She is patient and has excellent customer service skills. A+ Service”
“I recently switched back from Optimum to Verizon for my cellular device (from home by calling the 800#) and the sales rep on the phone told me I needed a transfer pin which I provided. I was told that there would be NO INTERRUPTION in service. I was told Optimum will disconnect and Verizon will automatically take over. Well, that is exactly what DIDN'T happen! The phone could not make or receive any calls. Essentially I spent a total of 4 hours on and off the phone using my husband's cell that day only to be told Tier 2 of tech support couldn't do anything else for me because they couldn't communicate with my phone and that I would have to take it to a local Verizon. Terrified I wouldn't get the issue resolved, I hoped for the best. Nicholas Brodeur who is an Assistant Manager at their Lake Grove, NY location SWOOPED IN AND SAVED THE DAY! He was SO HELPFUL and got my issue squared away with 15 minutes. A quick scan of my license and then whatever other magic they do there behind the scenes and I walked out with a working phone! IN MY OPINION, he proved invaluable and he should be recognized for his outstanding service!”
“My name is Elaine Sommers. I decided to report Jefferson office today because I have a problem with my email I work with Alicia and she has the patience of a saint because she work with me for at least 3/4 of an hour but we did get it done and I want you to know what a great job she did and you’re lucky to have her as one of your employees thank you.”
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“Ariel S. And Junior know how to run a business. Tons of customers everyone being helped and no one feeling left out to dry! Love these guys only tmobile ill ever go to.”