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“Christian at T-Mobile in Medford has helped me twice now and has been amazing both times! He was a lifesaver on Christmas Eve getting me a new phone last minute, and today he made exchanging my cracked phone quick and seamless. Great customer service!”
“Professional, knowledgeable, accurate, friendly
Manager Tyler assisted me with a frustrating, difficult phone setting glitch and resolved my problem immediately. Super highly recommend.”
“Upgrading phones is usually a dreaded experience, but Leah at the Patchogue T-Mobile completely transformed it. She is exceptional, knowledgeable, and genuinely kind, with a rare ability to make you feel immediately comfortable and valued. Leah’s problem-solving skills are extraordinary, and she navigates every detail with ease, clarity, and confidence. Her professionalism, warmth, and customer care are truly outstanding. This was hands-down the best cellular experience I’ve ever had. I highly, enthusiastically recommend Leah.”
“Go to the big guy Mike. He was the best very helpful very knowledgeable about the phone and he also we were in and out in five minutes and everybody else all the other sales guys there didn’t even help us. Mike was the best there should be more people in the world like Mike thanks again, Mike.”
“This company is the best A/V company on Long Island. They really can't get any local as it gets. Their Long Island's fastest and most reliable for A/V, Home automation, networking, and more. We have never seen a family owned business that truly cares about the people and customers of Long Island.”
“I went in to see about a new phone plan. I was not looking to spend a ton of money and get suckered in to getting a new phone. The staff was amazing and Robert was top-notch. He worked with Jackie who had gotten off of work for the day but stayed to help me as a team. I give them 10 out of 10 for customer service and knowledge thank you Robert. I love my new phone. I was so excited. I went to sweet treats and I bought ice cream for the two of us.”
“Vic from this T-Mobile store is amazing. She has helped my family and I with switching over from Verizon. She is patient and has excellent customer service skills. A+ Service”
“I recently switched back from Optimum to Verizon for my cellular device (from home by calling the 800#) and the sales rep on the phone told me I needed a transfer pin which I provided. I was told that there would be NO INTERRUPTION in service. I was told Optimum will disconnect and Verizon will automatically take over. Well, that is exactly what DIDN'T happen! The phone could not make or receive any calls. Essentially I spent a total of 4 hours on and off the phone using my husband's cell that day only to be told Tier 2 of tech support couldn't do anything else for me because they couldn't communicate with my phone and that I would have to take it to a local Verizon. Terrified I wouldn't get the issue resolved, I hoped for the best. Nicholas Brodeur who is an Assistant Manager at their Lake Grove, NY location SWOOPED IN AND SAVED THE DAY! He was SO HELPFUL and got my issue squared away with 15 minutes. A quick scan of my license and then whatever other magic they do there behind the scenes and I walked out with a working phone! IN MY OPINION, he proved invaluable and he should be recognized for his outstanding service!”
“My name is Elaine Sommers. I decided to report Jefferson office today because I have a problem with my email I work with Alicia and she has the patience of a saint because she work with me for at least 3/4 of an hour but we did get it done and I want you to know what a great job she did and you’re lucky to have her as one of your employees thank you.”
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“I went in to upgrade a few things and the girl who helped me was great. She was patient with me while making decisions, she figured out what would work best for me. I think her name was Kathy. I will definitely be going back to the Medford store if I have any issues”