Metro by T-Mobile at 25 Lake St offers unbeatable prepaid plans and the latest 5G phones from top brands like Apple, Samsung, and OnePlus. The friendly staff, especially Liz and Deborah, provide excellent service in both English and Spanish. Customers praise the store's attention to their concerns and the staff's passion for the business. Despite occasional low stock issues, the store handles returns and exchanges smoothly, with a 14-day return policy. Customers appreciate the easy refund process, though some note that refunds don't cover accessories like screen protectors and cases. Overall, Metro by T-Mobile provides a positive experience for customers seeking reliable prepaid plans and the latest mobile devices. The store's convenient hours, bilingual service, and dedicated staff make it a go-to destination for the local community.
I went there Tuesday night frantic because my plug to the internet modem wasn’t working. The woman that helped me was very very nice. She took her time to help me. I didn’t get her name but this was Tuesday 2/20/24 evening. I just wanted to thank her for all her help and thank God for the dummy box !
August 2023
Excellent service and hours. And they are bilingual. Excellent service and good hours. Attention in English and Spanish.
December 2022
Picked up my new Tablet...and the staff member set it up , ready to use. Thank you
