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“I visited this store for an emergency after my phone broke down while I was on vacation in New York. Charlie and his team were incredibly helpful in assisting me with a new phone and its setup. They ensured my phone line was fully operational before I left the store. The staff was engaging and accommodating. This store is tucked away in a corner near one of the Metro North train stations, and I would highly recommend it!”
“Mohammed was excellent. Very informed and helpful. He was pleasant and patient. He explain to my teenager how to care for her phone. And he showed me how to use my second line. Mohammed is great.”
“Steven was extremely helpful and quick to address an issue no T- mobile rep was able to assist with online or via chat
leaving 4 stars with breakdown of:
strong 5+ for Steven
negative -5 for T-mobile, which really dropped below any bottom line of expectations
a BBB complaint re: this Company will follow”
“Absolute professionalism. Excellent decor. Inviting, warm atmosphere conducive to problem solving and finding solutions. Lorena solved my problem. Professionally. Respectfully. And in the most timely and helpful fashion. T-mobile, pay attention.”
“HAD an issue with my iPhone 13, LENNY gave me two options I could have went with I decided to do the upgrade to iPhone 15 pro he was very helpful definitely recommend him if you need any help with device or service.”
“Steph and Will made my phone bill $50/month cheaper through the 4 lines for $100/month promotion and I exchanged my old gateway for the new version with only a $10 activation fee. THANK YOU!”
“All I was going to do was discuss an issue that I was having with my bill and leave, instead I met a business woman, by the name of Lynn Serrano. She was highly intelligent in the services that she was providing and explaining towards me and I really felt as if I was being sold by every single word that she was saying to help get me to purchase and product and I can completely say that I was and will be going back tomorrow to make a purchase. I was planning to stay no longer than 10 minutes but ended up staying for an hour. Think about that. Amazing customer service, very sweet, skilled and well spoken. 10/10.”
“The Tmobile store on 110st and Broadway is very clean and the associates are very helpful. Had the pleasure of meeting Jennifer. She’s very professional, great energy and is ready to help the customers as they walk into the store. Thanx Jennifer for assisting today.”
“I received the best customer service in my life! The employees Fred and Jaylin(I hope I spell it right) went extra 10 miles to help me get everything i wanted, everything i needed and even more! They showed me empathy and care, I cant be happier to visit TMOB on 77Th before the New Years Eve , that made my year for sure! Thank you T-mob, you do a great job choosing the best to represent you!”
“Place is well taken care of ; and the service of the employees are excellent, very professional and attentive. Specially Danjerry , he went beyond above to make sure I had a good experience and was good with my plans and payments.”
“Running into staff who are at work to leave smiles on costumers faces is the best feeling and I was never treated with as much love respect and patience from a staff like I did from Mairelis. Even after coming back and forth for days she never showed a sign of annoyance and always gave statements that made me walk out without my item but without a single anger and I feel like every costumer needs to come deal with a staff with that sort of capability because emotions is one of our number one components and one who can keep others calm no matter what deserves it all.”
“I recently switched plans and upgraded to the new iPhone 15s at T-Mobile, and I couldn't be happier with the experience. Edgar and Paul went above and beyond, staying past closing time to ensure that all the information from my daughter's old phone was seamlessly transferred to the new one. Their dedication and excellent customer service made the entire process smooth and stress-free. Thank you, T-Mobile, for providing outstanding service and making the transition to my new phone effortless!”
“Mngr Yasmin Rosado went above and beyond for me. Fixed my issue when others couldn't. Soothed my anger and frustration and saved me from doing something i didnt want. I am a loyal customer to her forever. THANK YOU”
“Jazz is amazing, so patient, knowledgeable, and thorough. All my questions were answered, and then some. Best experience I’ve ever had at a brick and mortar location. This is my favorite T-Mobile store, without a doubt.”
“So I truly want to take the time out and give a special THANK YOU to “VICTORIA @ the store number #4611. 260 E 161st she was phenomenal. Beautiful customer service!!!!”
“Albert was the best associate. He was so pleasant, helpful, and very patient. He greeted my dad and I upon entry. He was able to process my upgrade quickly and efficiently. I am very satisfied with my experience. I will definitely come back with my dad to upgrade his phone.”
“Your sale person Amanda is super super worker . She solve my problem wish I was waiting for 2 days. She did my transfer from spectrum to T mobile and also bring my internet service from spectrum to T mobile. She is amazing .Thank you so much Amanda from Dyckman store.”
“Incredibly nice staff! Took my laptop and helped me immediately, and explained what was going on in a very clear way (very helpful as I know nothing about my laptop)”
“Natalie and Sasha’s service was absolutely great. I had an issue with my phone for a while that I’ve gone to a couple stores for and no one was able to help. They were able to resolve that issue immediately and in a timely manner! I would 100% recommend going to them if you come here!”
“If it wasn’t for Rachel I would have never switched over to T-Mobile. She was excellent I would highly recommend her. She went over and beyond for her job and I appreciate that. I don’t even write good reviews so you know I had too.”
“The service was great. Thank you July for taking the time to explain everything to a senior. It was a pleasure and you made me feel important. Keep up the good customer service. Blessings.?”
“I'm extremely happy with my experience at this store. I went in for an upgrade and was assisted by Derex who is very professional, knowledgeable and has AMAZING customers service skills. The atmosphere in the store is very professional and welcoming. I would highly recommend taking care of your TMobile needs at this specific site. Thank you again Derex!!!!”
“Everything from All immigration and tax needs. Super Professional and explains everything so you can fully understand everything. Deserves more than the 5 stars limit.”
“It was my first visit today. My mom told me that this location had a great promotion and that the staff were extremely kind, so after waiting a few months, I finally came. As soon as I arrived, I was lucky enough to be helped right away . I didn’t have to wait long at all.
The staff member who assisted me was Christian, and he was exceptionally friendly and incredibly thorough in his explanations. I’ve lived in the U.S. for ten years, and I can honestly say I’ve never met someone this genuinely kind before. Even other people from my own country haven’t treated me this warmly.
Compared to other carriers, this place truly stands out, and I think that’s largely thanks to Christian. He completely changed my impression of the company for the better. I was able to get everything resolved quickly at a great price, and it really made my day.
If you ever visit the Fort Lee location, I highly recommend asking for Christian. You won’t regret it!”
“Went to this location to upgrade my phone and they went above and beyond. Ray and the young lady assisting him-can’t remember her name :( - were really pleasant and helpful. I’ll definitely continue coming to this location for sure and thanks again!!”
“This T-Mobile Site at 209 West 125 Street, Harlem, New York, NY 10027 is the best in Manhattan. Michael Thomas and the rest of the 200 West 125 Street site have the midas touch. The customer support assistance is great!”
“Had a great guy last weekend, Sergio Diaz. Even though I live closer to the store at 77th and Third, they are so rude there with so much attitude that I went to this store instead at 108th St. Sergio was super helpful and knowable helping me set up my iPhone 6 Pro Max, and taught me a couple of tricks!”
“Gigi and Vinny were amazing! Very knowledgeable and nice. I highly recommend asking for Vinny or gigi thank you so much guys. The manager Anthony was very helpful as well.”
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“This T-Mobile location is the worst. The worst of them all, they are. They may have one good employee. The rest who think they know-it-all are the worst. They're rude and you need to record them.”