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“All I was going to do was discuss an issue that I was having with my bill and leave, instead I met a business woman, by the name of Lynn Serrano. She was highly intelligent in the services that she was providing and explaining towards me and I really felt as if I was being sold by every single word that she was saying to help get me to purchase and product and I can completely say that I was and will be going back tomorrow to make a purchase. I was planning to stay no longer than 10 minutes but ended up staying for an hour. Think about that. Amazing customer service, very sweet, skilled and well spoken. 10/10.”
“Went there yesterday for activation, and came out with bundles of savings. They dug deep and came up with money saving, life changing savings. I had a smile on my face when I walked out. This is a thank you to LEWIS AND YOSLEN. I HOPE I SPELLED IT WRITE THANK YOUS FOR THE SUPPORT. TONY”
“Just went with my phone that didn’t turn on and Alina solved my issues in like 15 min. I had gone to the Apple Store and another tmobile store which didn’t have any knowledge of what to do. It was such a good feeling to meet someone who had options and walked me through the process and was quick! Would recommend this store and Alina needs a raise she was so sweet and welcoming and smiling .”
“Had a great experience I forgot his name already. He told me his name but I forgot lol he took care of me and my mom he definitely should earned a raise for best customer service got to buy iPhone 17 Pro Max online can’t wait thank you again”
“I had an outstanding experience at T-Mobile thanks to Rody and Luisa. They were incredibly professional, knowledgeable, and went above and beyond to make sure all my questions were answered and my needs were met. Their friendly attitudes and great personalities made the entire experience enjoyable and stress-free.
What really stood out was the welcoming atmosphere throughout the entire store. From the moment I walked in, I felt valued as a customer. Rody and Luisa provided exceptional customer service and demonstrated genuine care and professionalism every step of the way.
I highly recommend this T-Mobile location to anyone looking for top-notch service. Thank you, Rody and Luisa, for such a wonderful experience!”
“Kharina has helped me tremendously, she has great patience, and a good attitude,
More of her is need in this establishment.
Thank you so much Kharina”
“The person who I worked with is Abraham Medina, he was exceptional! I came in the store and left with no worries and with just what I wanted! Priceless 😍”
“The staff here are friendly and work to keep things moving smoothly. It can get pretty busy, so the lines may be long at times, but they do their best to get you in and out efficiently. There is some upselling, which is expected, but overall it’s a solid location. Even though I’m no longer with Optimum, this spot is doing a good job.”
“I came in to the Fordham Blvd store to make sure my Samsung Galaxy device was functioning properly. Sean was very thorough and professional. I had a very pleasant experience. I highly recommend the Fordham Blvd T-mobile Store.”
“Everything from All immigration and tax needs. Super Professional and explains everything so you can fully understand everything. Deserves more than the 5 stars limit.”
“Running into staff who are at work to leave smiles on costumers faces is the best feeling and I was never treated with as much love respect and patience from a staff like I did from Mairelis. Even after coming back and forth for days she never showed a sign of annoyance and always gave statements that made me walk out without my item but without a single anger and I feel like every costumer needs to come deal with a staff with that sort of capability because emotions is one of our number one components and one who can keep others calm no matter what deserves it all.”
“Edward was very helpful and because of his encouraging assistance I’ve chosen the best plan I needed, thank you, best service I had in New York ever for me!”
“We are so impressed with Christian at our local TMobile store. He was patient, professional and explored all possibilities regarding our account and new phone options. Make sure to ask for him if you go to the White Plains Rd, Bronx experience store!”
“I love this T mobile. they are clean organized and the store is presentable. The Customer Service reps are very attentive.
As soon as I walked in Darlyn greeted me and informed me about their promotions. I walked out with 5 lines and I’m super greatful for reps like these who are knowledgeable friendly and get the job done! It’s wonderful service. I’m so happy I am no longer with Verizon.”
“What an amazing experience that me and my family had today at the T-mobile store in baychester. Derick the customer service rep their was so helpful took his time and made sure we walk away with smiles and a new iPhone 17 for my daughter. He was so professional we even upgraded our Apple Watches to the ultra 3 now that’s what I call good service! Thank you for the experience Derick by blessed.”
“Victor was amazing I came in to pay my bill and he assisted me with the machine and told me about a promotion where I can switch my phone line to optimum and pay less then what I’m paying now glad to say I’m am now a optimum mobile customer”
“Great customer service I will definitely recommend anyone to this store is the only store I like cuz they excellent at everything they do to personality and they know how to treat a customer they loyal to the customers and I'm proud to be one of them”
“Staff is very great. Staff is on point. The staff there is amazing. They take time out to help you. They take time out to understand you and listen and they do everything they can to make sure you leave. Happy shout out to Jose and Denise because they really Did everything they could to resolve my issue?”
“Hi , I’m Mr G. I came in T Mobile on southern Blvd by chipotle. Your crew member was so nice and helpful. Over all they’re professionals. Please take care of them because they are a great asset to your organization. Specifically Michelle and kevin.For their kindness I will referred my friends to the store. Thank you for your kindness”
“The first time I came to the store, he helped me a lot. Since then, whenever I need help, I know I can count on him. He is always willing to assist and makes customers feel welcome and supported.
He is very helpful and professional. He is always kind and supportive to customers and also helps his team members whenever they need assistance. When my phone was stolen, he helped me file the report and guided me through the insurance claim process. He explained everything clearly and made the whole process much easier for me. Thank you for your excellent service, patience, and support.”
“The young man that helped me today was so kind and joyful. I went there to get wifi and he was so helpful with everything. Thank you very very much! Happy early birthday!!!!?”
“I was helped by Gio and he was the best help I’ve gotten during my whole ordeal with my issues after coming to the store numerous times and yet he was able to do in one day what others couldn’t do in the other visits, he straighten out my account issues and I was able to set up my services!!! Thank you ever so much Gio, your the best!!!!”
“I picked up two phone here, to my surprise Rolando who was outside greeted my son and i took us inside provided an extraordinary service! I said to Rolando that this store has a bad reputation and i was glad to see a new Magenagement with a great team for this area cause we deserve better. Please forget about pass experiences and come to receive the best service. Rolando the Manager and all the team members were out of this World!!!!
Thank you againg for your service!!!”
“First off, I want to say I am grateful for whoever stolen my iPhone 15 plus! Second off, I want to thank GOD for getting me a new iPhone! And third, I am so grateful for Verizon Wireless! Greatest company ever! Plus, I got my $40 dollars activation fee waived! GOD is good:)”
“The was great when I go and pay but when I have a problem with my cell one day took it to them a guy that worked there looked at me asked me was I there before I said yes for paying the bill and I spotted something uncomfortable I asked guy I might have problem it the cellphone he haven't seen it and just said we do fix cells and I asked him does he know where to go said don't know maybe somewhere out there. I asked him if he had some cell, and it was Galaxy A54 he said they don't have that and offered the cheapest cell like I don't have money or something. Mean you, he hasn't looked at my cell at all. Sorry, I need to let that out. Impression in the past was great. No problem besides that. By the way, it was the battery needed to change it.”
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“Wonderful customer service! 10/10! I lost my phone over the weekend and was patiently assisted for over almost 2 hours!! I was happily able to walk away with a brand new UPGRADED iPhone with even better service. Thank you so much for everything today.”