KeyBank is a Cleveland-based financial services company with assets of approximately $93.8 billion. The company provides investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and internationally. KeyBank's products and services are delivered through branches and offices, a network of 1,200+ ATMs, telephone banking centers, and a website and mobile app that provide 24-hour account access and financial products. Overall, KeyBank has received mixed reviews from its customers. While some customers have had positive experiences, such as praising the professionalism and respect shown by the current branch manager, Gary, others have reported issues with aggressive sales tactics and staff rotation. One customer noted that a bank employee, Manny, inquired about the purpose of a withdrawal and later called the customer to push for opening a savings account, which the customer already had. The customer expressed dislike for the "hard sell" approach at their neighborhood bank. Despite these concerns, KeyBank continues to serve individuals and businesses in the United States and internationally, leveraging its extensive branch and ATM network, as well as its digital banking capabilities, to provide a range of financial services.
