Terrible experience with Luke. He wouldn't help me get it contact with main branch. When l finally got through, at home, they hung up on me. In the process of leaving after being with Sterling and Provident for years. So disappointed with all the help.
March 2022
Since they changed to Webster nothing but problems. The manager Luke Germain must have had no education on customer service. Left the bank after being a customer for over 20 years. Due to Luke.
February 2021
hour long wait times to call their help number, online banking is horrible, just a very backward bank - only reason i stay is all my cards and direct deposits are there.. soon as i have time to switch , i am out of there.
