Verizon is highly praised for its customer service and knowledgeable staff. Many customers report positive experiences at the Utica, NY store, highlighting the staff's willingness to help with various issues, such as updating devices. One customer noted the efficient service provided by an employee named Ru, who helped them quickly with a new phone and watch. Overall, the store is described as friendly and attentive, ensuring that customers feel satisfied with their purchases. While some reviews mention a slightly sales-focused approach, the majority agree that the service is satisfactory and worth recommending. The Utica location stands out as a top choice for those needing assistance with Verizon products.
Super great service. Spent all the time with me that I needed. Friendly and knowledgeable.
June 2025
I’ve always had excellent service here. Charisma (sp) helped me last weekend and was SO patient with me and spent literal hours getting me get exactly what I needed. She was friendly and so kind to my daughter and just overall a huge asset to that store and the company.
March 2025
First I’ll say I’ve never had a problem with our local Verizon service techs. But today a huge shoutout to Jesse at the Commercial Dr location. I only had to come pick up my order and possibly grab a phone case. Jesse was professional and very helpful. His customer service was fantastic!!! Thanks so much for your help... read full comment
