Staff was helpful and nice when we went in but turns out we were charged hidden fees on our phone purchase (insurance and nextup). We did not ask for either, and we weren’t notified as to whether we wanted them. Luckily I caught it in the bill and called customer service for a refund.
November 2023
The associate/ manager was very passive in regards to stock for new iPhone 15 pro max models. He said verbatim “I can advise you, but I can assure you we don’t have any iPhone 15 pro maxes in stock”. I remember saying “Ok.. so I’m confused, what exactly are you advising me on if there aren’t any phones in stock?”.
July 2023
I worked with Omar to quickly get my mother's phone back online in a matter of minutes. Super friendly, efficient, effective customer service with zero wait time (wait times I'm sure vary - try weekend evenings). Thank you!
