Verizon's store in New York offers the latest mobile devices, 5G home internet, and business services. Customers can visit the store or conveniently shop online, with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. Reviews highlight mixed experiences: some customers found the customer service to be unhelpful or frustrating, especially when dealing with call centers or specific issues like fraudulent activity. However, many customers appreciated the helpful and friendly staff members, such as those who assisted with phone problems, new lines, or specialized needs like live-streaming hot spots. Staff members like Travis and Diondre received praise for their patience, friendliness, and effective support, helping customers resolve issues quickly and efficiently. Overall, while some encounters were less positive, many customers noted the helpfulness and professionalism of Verizon employees, making their experiences better.
I appreciate that this Verizon allows a customer to go to the kiosk to pay their mobile or Fios bill.
July 2026
I came with high bill they helo me and gave me a new phone and cheaper plan. These guys are very honest and truthful
May 2026
Shout out to Galveston (I hope I spelled your name right) super helpful in changing carriers and making the process super easy and look effortless. I am glad to be back with Verizon.
