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January 2024 by Korezawa
Super friendly, let me tried out a lot of audio gears, one of the staff even let me tried his own gear, would recommend, these people know what they're talking about and they're passionate about it.
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January 2024 by Philip Zetterberg
Went in with the full intention to purchase iems and a dac Amp. Clearly described my use case and that I was new to the area but wanted advice. They where more interested in getting ready to close the store and could not (didn't want to) provide me with any advice,rather that I'd do more research myself and come back. Completely useless place. Go somewhere else!
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January 2024 by Peter Wright
Nothing that hasn’t said in these reviews already, but this is a really great store. Patient, helpful staff and a deep, deep selection of headphones at all price points. I went in to compare a few headphones, and the one I walked out was not one on my original list, but one suggested by the staff—and at a lower price point. Great service, recommended without reservation.
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January 2024 by Oluap Atenara
Great Customer Service. Got a discount from the DAC purchased
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December 2023 by Alex Moon
Super knowledge, patient, and helpful staff - especially Rodrigo. Excellent selection of headphones, in-ear monitors, and accessories from the budget to ultra high end. One of the few stores that will let you demo everything and compare before buying.
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December 2023 by Robert Kingsbury
Do not buy Cayin tube amps from this dealer. Without any warning Cayin will void your warranty if you roll tubes, even though the manual describes acceptable substitute tubes. I bought brand new WE300B tubes and the Cayin HA300 failed in one day. Western Electric kindly RMA'd the tubes but tested them as perfect and yet Cayin will not honor my warranty because they say I altered the amp by rolling tubes. Audio46 did not or was not able to help with this and although they are only the dealer, I still would not buy from them again because this happened. If they are aware customers of their products are being treated like this when they buy $4000 amplifiers, Audio46 should not engage with those products, manufactures or distributors. Worst experience.In response to Audio46's comment: I did not burn my tubes. You clearly haven't done your research in this case which just shows the lack of care you take with customers. The tubes I installed were brand new and when RMA'd to Western Electric came back as perfect. The amp has a manufacturing defect but no one will take responsibility. It is advertised as compatible with 300B tubes but if it fails when a perfect pair of tubes are installed in it, it is supposedly the consumer's fault and issue.What you say Cayin told you is incorrect. The distributor RSM only offered to service the unit at all when pressed repeatedly by me and yet he would decide when I paid to ship it across the border whether I'd end up paying for it (no quote even) or not. Unacceptable. He quoted from the get go that the simple fact that I rolled tubes meant warranty was out of the question. But then that distributor referred me to send my unit to VAS industries. When I asked the rep at Cayin about VAS they claimed that they do not and have not worked with VAS for a very long time. And yet when I ask Cayin to respect my warranty and RMA they say the same thing they told you, that the distributor offered to service my unit (and they would determine whether it was a manufacturing defect or not and decide whether to charge me for service and shipping or not). When I remind Cayin that they said they don't work with VAS anymore, their claim to be offering me anything whatsoever in response to the failure of their $4000 product is completely null.Audio46 I appreciated that you responded to my situation, and that you checked in with Cayin, but you did not make any impact in their choice to refuse me warranty despite simply rolling brand new and perfectly tested Western Electric tubes. I have worked with dealers before who would make this process a hell of a lot smoother and make sure that either customers get the service they deserve or they stop working with manufacturers or distributors who don't respect their customers. Nowhere in Cayin's warranty or manual is there anything about rolling tubes voiding the warranty. In fact there is a diagram that shows the acceptable 300B tubes that one can substitute. Where I live, this confusion around warranty would be cause for a lawsuit. It's plain for me and anyone I tell to see. But in your business, nobody wants to take responsibility for the failure of their products. Big No Thank You.from Western Electric:Wed, Nov 15, 1:32 PMto meThank you for your patience.We have completed testing and inspection for both returned tubes as requested. During initial tests and subsequent testing for noise and other potential issues, no problems were discovered. Based on these tests, you have a strong matched pair and we cannot be sure what is causing them to interact poorly with your particular amplifier setup. One recommendation is to ensure the amp is biased properly before operation.The tubes will be returned this week after cleaning and repackaging. Thank you for working with us to complete this RMA.Best regards,Western ElectricService & SupportI learned after that the blue in the tubes isn't necessarily symmetrical and WE tested the tubes as perfect. Cayin won't give me warranty because I THOUGHT a tube was faulty when
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November 2023 by Harry Chan
Since the store is pretty small, their selection is pretty limited. They do have many different headphones available, however the manager there is unwilling to honor sales from the manufacturer, and seems hostile to negotiations.Hifiman has their own Black Friday deals, selling the sundara for 149. However, Audio 46 is selling them for 179. Don't make the same mistake as me!
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November 2023 by Christian's Blues
I’d give them zero of if I could. Looks like I had the fortune of dealing with the manager or owner. Came in 6:20. They close at 7. Apparently he decided demo closing time is 6:30. I tried 2 pairs of headphones, was literally telling them I was going to buy an iFi mobile DAC and was trying to decide on what headphones to buy. I made the mistake of asking to try 2 more and he said “Demo time is over. You are only trying one more pair.” I looked at my watch. It was 6:32 pm. I’ve never, ever experienced that kind of rudeness. I was actually going to buy a couple of items. I am blown away. I really hope this review deters someone from visiting.
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October 2023 by runningreturning
I needed a replacement cable for my Sennheiser HD650s, and these folks had inventory, a great price, and free shipping. They shipped it the very next day, authentic product direct from manufacturer. Great service, I will use them again when I inevitably need to replace this cable in the future. Priced better than Amazon for the same product.
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October 2023 by Emiliano Torres (Ohm'nEms)
Alright I be annoying them by coming in alot of times lol, but they are always helpful with anything audio related. Pricey but that's only because audio gear is pricey itself lol. Wish they sold more speakers. But overall they are a damn good store for audio ?
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October 2023 by Tom
I highly recommend this storevery friendly and respectful staff especially Tony K. Answered all my questions and showed me how to properly use the item that I bought .I will make all my purchases from here
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September 2023 by Chris Lee
Wow, I do not usually leave reviews but I have been here twice now and Tony K is by far the most welcoming and helpful individual I have had the pleasure of meeting. Thank you Tony I will gladly advocate for Audio46!!
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August 2023 by Andrey M
Thank you Tony K. Your patience, intuition, generosity and honest advice helped me to find not what I wanted by what I needed. Actually needed in order to hear the Music the way I feel it was envisioned by Muses.
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August 2023 by Tingting Wu
Great place to pick up a nice pair of headphones. They have amazing selection of headphones and the owner is quite friendly and helpful. And yes, they have final audio design stuff!
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August 2023 by Purfect Nerd
Tony was such a big help! He gave me a wonderful experience in demoing different headphones and made it smooth and easy for me, supplying the adapter I needed for my iPhone and even charged it for me since the battery was low. I made my purchase as soon as I knew and even offered a discount. Thank you so much!