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December 2023 by Arthur Zhu
Did two rentals here. Very friendly staffs and easy to pickup and drop off. Cars were clean and no problem identified during a few days on the road. It will be great if they can extend the drop off time to the evening …. :). Will surely recommend to friends if they need to rent a car close to Ktown here…
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December 2023 by Florian Schmidt
Nov. 2023: I returned a one-way rental car here. Very quick and smooth process, friendly staff.(No hassle at all about mileage, fuel level, scratches or whatever other rental car companies try to fool you about these days.)
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December 2023 by Francesco Gibaldi
the car wasn't ready when we arrived and wasn't even in the parking lot, we waited more than an hour, and we missed an important appointment we had in Philadelphia, they caused us harm... when we asked why the car was not ready, the schizophrenic staff attacked us and told us to call customer service, certainly not recommended if you are in a hurry
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October 2023 by Alejandro Morcego
More surcharges than the original price of the car. Rented the car for about 120$, returned the vehicle, guy said “everything is ok” you will receive an email with the detais, $240 total charge, and the details say “package items, non package items” so no way to know what we are being charged for. Feels borderline scammy, really frustrating experience
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October 2023 by Sam Hurd (Photography)
i was on time and refused service for my prepaid reservation because the woman at the counter, Kia, was closing in 10 mins and didn’t want to go get another car. she ushered me out the door and into a literal downpour, without any help or guidance to find another location. i’m now having to find my way 30 blocks to a location that corporate was (kindly) able to find over the phone after I googled the number.
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October 2023 by TheCuluriel
Warning: this place is understaffed. Reserve your car for about 1 hour ahead of when you actually need it so you can drive away on time. If you’re returning at 7am, keep in mind it will probably actually open at 7:05am.
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September 2023 by Taher Hajilounezhad
My reservation was for 3 pm. I arrived at 3:01 and they were already closed like they were never were open. No one called or emailed about their hours when or after my reservation. The front desk person did open the door and very rudely declined my request to give me my rental car. It is so inhumane to see people don’t care about others even for 1 min.This is my first and last (and of course a very sad) experience with Avis
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September 2023 by Radu Stefan Popescu
Rude/uninvolved staff. Car reserved online, arrived when reserved, car is not available (someone went for gas) for more than 30 minutes, waiting outside.
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July 2023 by Sudheera S
Do not rent a car from this location. We had a very bad experience. We rented out a car from here and without even checking they gave us a car with spare tire. When we stopped for gas is when we realized that we drove on a spare tire for this long. And we had to drive more than 100 miles just to have our car changed because apparently even the road assistance was not helpful. Frankly speaking they were of no use.Renting a car from here is like putting yourself and your family at risk. We had our experience with that please be mindful.
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July 2023 by K Lokesh Kumar Reddy
Do not rent from this location. I was given a car with the spare tire on with out checking the condition of the car. After stopping at a gas stop is when I realized that I am driving the car on a spare tire. I had to drive 100 miles more to get the car replaced and I had to hunt down an available car at 2 Avis locations.I would never suggest this location as this careless behavior will put you and the riders in the car in a risky situation on the road. Be advised and aware.
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July 2023 by Yennaedo Balloo
I prepaid for my vehicle and yet the final charges did not reflect the prepay discount and were nearly a hundred dollars higher than the base quote for renting the vehicle for one day. I returned it on time and with more gas than it was given to me. My receipt describes 260 for the rental fee and then another 160 for "net charges" in ADDITION to other miscellaneous charges towards the total which makes no sense.This is a bait and switch, plain and simple and extremely disingenuous business practice. I'll stick with one of the half dozen other car rental companies before using Avis again.
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July 2023 by Howard Shullman
Do not rent from Avis. I reserved a vehicle. Showed up to the location and they had no cars. Lady was rude. She had no solution.
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June 2023 by Chern Kiat Meng and Chern Lieh Yen
Good car rental company with friendly customer service. Quality and condition of cars provided are good.
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May 2023 by Terry Novorr
Manhattan 31st Street location near Penn Station was super efficient and helpful. Would rent through them again.
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April 2023 by Evan Doodian
Originally when booking my car with Avis, there were discount rates provided on the website. When I arrived, I was told that the discounted rates I booked, we're only available to google employees? I'm not sure how this even happened considering I don't even have an AWD number to input AND the rates seemed to have been publicly available on THEIR site. That being said, I had to pay more than originally anticipated across 4 days.My next issue was the original car provided. The car was just too small. While I selected a compact car, the image provided on the site was much larger than the car I originally received in person. Due to my situation, I had no choice but to upgrade my car to a SUV and had to pay ANOTHER ADDITIONAL COST across 4 days.Having these two additional charges that resulted in hundreds of additional charges did not sit right with me.
