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May 2023 by andrew cartagena
Extremely helpful and friendly
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February 2023 by James Galbraith
Effortless and well done
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June 2022 by Daniel Pincus
I brought in my tax file two weeks before tax day, and asked that they be prepared by the same preparer as last year. Several days later, I was called and, without identifying herself, asked for my birthdate and Social Security number. I asked who was calling, and the caller identified herself as working for this company. I was shocked and told her so. During the call, I learned that my taxes were not being prepared by the person I asked for. I called about 11 times in the two weeks to speak to the preparer. The manager said she would pass along my request. She never called back.Tax day came and my taxes had not been prepared. I demanded my papers back from the manager. She did. As I left, another customer was coming in with the same complaint.I found the phone number of the old preparer, and he told me that he hasn’t worked there in two years.Draw your own conclusions.
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April 2022 by Rebecca E.
Absolutely horrible service. I spoke with them multiple times over the phone and they guaranteed me an extension on my taxes and a call back once the extension was completed. I never received a call back and when I called to confirm they claimed they had no record of needing to file an extension for me. They made my tax experience extremely stressful and negative. They were careless and failed to properly file my taxes.
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April 2022 by Rob G
EXCELLENT EXCELLENT EXCELLENT !As usual I was late in getting all my docs together and they weren't organized very well. Block Advisors took care of everything and my return is on it's way (and hopefully soon my refund too!!). Highly recommend.
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March 2022 by Herb Z.
Made an appointment. Called an hour before. They said Oh! your advisor called in sick. Made another appointment on a cold day. Went to the office. Oh! your advisor is still in Long Island. also had loads of trouble preparing in their web site. Many hand offs and no solution.
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March 2022 by Ana Gallego
Video appt link never arrived, so they offered a call rather thank giving me a link. They couldn’t access my paperwork submitted through portal and left me on hold for 10 min “while they find it” then hanged up. When I called to inquire a couple times within my appointment time, and an hour later, Front office staff rudely told me that they were working on my taxes and Diane, the preparer, would call me in 10 min or as soon as done (odd since she had left me waiting for 10 min on phone before hanging up and had not asked me any of the customary questions about some of the extra forms we file). I spent an entire Sunday waiting for a callback. I had done my taxes with Emmerman and Boyle for years before they got acquired by Block this tax season…but They didn’t respect me enough to say that they didn’t have the paperwork and needed to reschedule.
