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April 2024 by Tara R.
I went in to the Stanton street location to exchange a pair of pants for a smaller size and I have truly never been treated so poorly. I was appalled and now I truly feel very sad for any person who walks into that store to spend their hard earned money here. There are small businesses all over NYC that one should support over this place. I was spoken down to and left feeling completely bewildered as to why exactly I was being so demeaned especially when my purchasing History at The Frankie Shop was so extensive. Also, impossible to get a response over email or DMs to the business. The woman's name was Noelle or something like that but honestly, go to any other store, this place has bad reviews for a significant reason.
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January 2024 by Danielle C.
I tried to purchase a crop blazer on line and their bank flagged my purchase asking to see my ID, I remind you? funds where already took from my account. Called and verified my address and that still wasn't good enough. Horrible customer care and concern as well. Why would you send someone your drivers licenses threw email. Theres way too much fraud in the world today. wow! smh.
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January 2024 by Jan L.
I was worried about the service experience based on the reviews here. I've been both to SoHo and LES stores several times and have received helpful and polite service. SoHo seemed to be more approachable (I live in the LES and find that most people here take themselves way too seriously while living off their parents). Frankly I didn't give it a five star review because I've rarely encountered a store in these areas that deserves five stars. Love the clothes!
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October 2023 by Zahra Farah
I’m not really sure why you would have a shop that creates an unwelcoming atmosphere. Sales clerk made a point to be standoffish and rude. There are so many stores in the area, no one is begging you all to buy clothes.
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October 2023 by Paige C
Took 3 weeks, 15 business days for a delivery via UPS to arrive from New York to Toronto…. For this reason I will not order again
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July 2023 by Catherine White
Best best best best! Can I tell u how good I looked today walking into the courtroom. Frankie Shop rocks. It’s become my go to for classic with a hint of trend and comfort. So flipping good. Rich. Beautiful. Contained. Classy. Boss. I was interviewed by the Wall St Journal about the oversized blazers which was very cool. And one time in Soho I stopped in the shop to repurchase a blazer I’d bought before because my cat scratched it, met the owner, and she discounted my entire purchase… how cool is that! She is AWESOME, REAL AND INSPIRATIONAL. SHE HAS AN EYE toward TAKING THE COMMON TO this delicate place of uncommon, but not too much… just a little hint… a whisper…. I was just in Paris and went to the shop there, it was packed with people and all things good. Bought the most classic and uncommon drawstring trench and felt BEAUTIFUL IN PARIS…. I literally had the coolest coat. Thank you for making us so hot‼️ Recently bought this amazing sequin rugged dream of a shirt. Wow. I can’t wait to wear it. I may just put it on right now just to be ? awesome.
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July 2023 by Ania Szymanska
If any item brakes after single use, do not expect anything. All I have been told is they don’t offer fixes. Customer service service is shocking. I purchase often from this brand and this is the first time I have encountered fault with the product. They are not even trying to retain customers.
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June 2023 by Google user
I see a lot of bad reviews online with the service, but when I came here, I did not have any bad experience at all. I came in and checked if they had the jacket I wanted, and they had 1 left, and the Sales girl was pleasant. I would come back if I'm I'm NYC again. The only thing when I went 11/2022, there was a line outside to get in. Hopefully, that's not a thing anymore since covid is done.
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June 2023 by Vadym Pinchuk
My wife likes clothes from this shop. I trust her :)
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May 2023 by S P.
alert!!consumers are at risk of incessant marketing emails from this company regardless of an unsubscribe request. additionally, the unsubscribe option provided with each correspondence is non-working. moreover, the frankie shop continues to be non-compliant following multiple requests to remove my email address from their data base. i intend to file a complaint against this merchant with the federal trade commission due to their ongoing marketing harassment and violation of my consumer rights!
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March 2023 by Cassandra P
I loved shopping in store today. I bought a knit & trench and found they had a good range of products, brands & sizes. The SAs were helpful and pleasant, too!
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March 2023 by J F
Horrible customer service.Edit to add: I returned the item in the original (UNSTAINED) condition, in the packaging it was sent in. What occurs via transit or when it arrives at the store should not be the customer's responsibility. Frankie Shop should file a claim with UPS for damaging the item, not withhold a refund from a customer who abided by the policy. Again, horrible customer service. Judging by the numerous 1 star reviews, this is clearly a common theme.
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March 2023 by chrisina b.
I wanted a pair of jeans I saw on their site, my friend who works in the area warned me the shop was "awful" but it was absolutely fine - the girl who helped me find the jeans was perfectly nice as was the girl who wrapped them up. I see from these other reviews my friend wasn't alone in not liking the store but I had no issues.
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March 2023 by Becca Kellner
Great spot to shop and beautiful space. Good chilling couch for partners to wait.
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January 2023 by Renee Rivera
Customer service while at the store was so unprofessional. Just the negative energy that was being thrown off without them actually saying anything is enough for me to say it was unprofessional. I felt like i was interrupting them instead of just wanting to go in there and spend my money on what I thought was a beautiful piece at the time. I had my daughter with me and she was even looked at as a bother.
