Terrible sales associate. Didn’t know anything about the rings except to reiterate that they were “the best”. Didn’t speak unless we asked a question. Didn’t educate us whatsoever on the rings or diamond.Will never come back. Tiffany’s had much better service, as well as Brilliant Earth.
October 2023
Sales reps/assistance are very professional and friendly.They are also very knowledgeable about what they sell and the history behind the brand.
September 2022
Love the rings but the sales lady was a bit arrogant and unfriendly… shopping for wedding bands and engagement rings should be a fun experience, but she just made me want to purchase elsewhere. Sadly there is only one HW store in New York, otherwise I would have wanted to tried my luck in another location.