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April 2024 by Alex
A must if you want to be ignored by >10 employees
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December 2023 by Alan M.
Nice store, staff are helpful. I have visited this location several times in previous months and can confidently say they do not have a very good selection of inventory for men. Even staff told me "your best bet is to just buy online and hope the sizing works out" which in my mind defeats the purpose of going in. Do not come here if you are planning to shop for gifts for men or try things on.
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December 2023 by Morgan Bryan
Jason was great in helping my fiancée pick out and style outfits for our holiday party events!
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October 2023 by Martin L
Tried to return shorts that I’d never worn, still had the tags, and receipt. The return was outside the return policy because I’d been traveling outside of NYC. They refused accept the return or to offer store credit.
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September 2023 by M. B.
I go into the store to return a pair of pants and walk out with a pair of boots!!!! I almost purchased an entire outfit as if I need any more clothes!!!
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August 2023 by Chris Hinckley
Leroy is an incredible gentleman and advisor, and I greatly appreciated his effort and advice when shopping for suiting. Thanks Leroy! Additionally, I was greeted and engaged by most all staff on all floors, Highly friendly and it is appreciated. Thank you!
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June 2023 by DAVID BARKALAIA
Excellent store excellent product quality is good, I advise everyone.
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May 2023 by A F.
They have given up on the men's business. The men's section is on the third floor through a side door on the first floor. In order to get there, you have to take the slowest elevator in existence. Which often doesn't work. So you have to walk to the back of the store through the women's section, up the staircase, through the baby section, up another staircase, before you get to the men's section. This is not a new phenomenon, it's been this way for years. Once you're there, the selection is feeble and feels like an outlet. Or maybe the clothes are just out of style now. They don't give a damn. Obviously.
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May 2023 by David Dmitry Kilin
The service is amazing. Amauri (spelling?) at the men’s counter totally made my day. I needed to wear the shirt and it was a slow time of day so he just steamed it for me perfectly before I left. Awesome shirt awesome price and really awesome service. Hadn’t shopped at j crew for years and he just won them a new regular.
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May 2023 by Dudley Antoine
Store is good in terms of quality but there is one associate in particular that is annoying as hell. Older gentleman, light beard who disguises his behavior as customer service but it's really profiling. Went to the dressing room to try on 3 shirts and before I could even change to one of the new shirts, he is peaking through the curtain and asking "If I'm finding everything ok?" I've seen this movie a thousand times. Just gets annoying after a while.
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May 2023 by Anne Bradford
My husband needed a nice suit. The service was stellar. Thanks Alan!
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March 2023 by Noushka
Manager upstairs is extremely rude. I absolutely hate going there due to her attitude
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December 2022 by Kate C.
I had to make a pretty specific, last-minute purchase for an outfit for my law firm's holiday party. There was one dress in particular I was hoping to get but I saw online that it was running low in stock. I made a call to the 5th Ave store and was *so* fortunate that a sales associate named Satouri answered the phone. She was so pleasant to speak with and she was very committed to helping me get what I needed. She made sure to set aside the dress in a size small when I asked. I also mentioned that I was nervous about getting a small because I am normally a size medium but the website said mediums were out of stock . Without my even having to ask, Satouri checked and saw that there happened to be a few more mediums in store and set one aside. When I arrived she was very prompt to attend to me and she had the dresses at the ready! The whole process was so smooth and efficient. I couldn't have asked for a better shopping experience. Satouri is such an excellent employee. I hope the management at J.Crew recognizes how fortunate they are to have her. I will absolutely be returning to this location!
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November 2022 by Göktuğ Kral
A delightful experience! Bought suits from this J.Crew Fifth Avenue store and I love it! Also, I am amazed by the enthusiasm of the staff members for making sure the customers looked great. The store director Kevin O'Brien was super helpful, he even emailed me a detailed list of where I could get athletic fit dress shirts!! Thank you for treating your customers like VIP!! It just puts smile on my face :)
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November 2022 by Roie Rennert
Great selection, great ambiance, great quality. Can’t ask for much more. Kevin the sales floor manager is a certified guys guy and helped me get a thanksgiving eve outfit that will burn the house down. 10/10 would recommend.
