K&M Rentals is a business known for its unmatched service and incredible array of items, including camera equipment, film, printing paper, and chemicals. They have almost everything under the sun. The staff is very knowledgeable and happy to explain processes or answer questions, often going above and beyond to help customers find what they are looking for. They provide thorough explanations and even offer a student discount. Many customers report the best customer service they have ever received, with employees kindly greeting shoppers and offering help. Staff have been known to personally assist by gathering supplies from a list or holding bags for customers. The people who work there are described as kind, lovely, and fun. Some reviewers note that the space can be a little intimidating initially, as some staff can be loud and may come off as rude or judgmental, sometimes being short with customers. However, others explain that this demeanor is often in a joking way, and the employees are actually very funny. The advice is not to be intimidated, to be baseline respectful, and to have a good time talking about cameras. Most experiences are positive, with highly recommended service.
