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November 2023 by Joseph Schepis
Chauncey is very knowledgeable and extremely patient. He walked us through the options In our price range and helped us figure out the best fit for our sleep needs. It was a pleasure working with him!
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November 2023 by Kristen B.
I had just bought a terrible mattress from Saatva and was trying to return it when I noticed this Mattress Firm next door. I had been inside of one on the other side of Manhattan that only tried to sell me expensive mattresses so I was skeptical. But then I met Bill Dong. He was SO nice. He showed me mattresses in multiple price ranges, explained each one thoroughly. Was hands down the best sales rep I have been to in ANY store in a LONG time. I could tell he had been selling mattresses for the 20+ years he mentioned, he could have sold us the perfect mattress in his sleep. (PUN INTENDED). Bill was great. I came home and told my fiance all about how much fun I had mattress shopping here. It was a very different experience at the Saatva next door unfortunately.
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November 2023 by Jesse Afriyie
My partner and I had the most wonderful experience at Mattress Firm on the UES. The customer service reps were lovely and so attentive. Specifically, Audrey provided one of the most amazing customer service experiences I have EVER had. My partner went to Mattress Firm on a previous day for an initial consultation with Audrey. He told me how wonderful the experience was and was looking forward to shopping together the next time with Audrey’s assistance. When we walked in the store, Audrey greeted me with a huge smile. She already knew my name and was so excited to guide our mattress shopping experience. That initial lovely, warm, vibrant energy carried us through the entire mattress shopping experience up to the point where my partner and I found the perfect mattress that met both of our needs and desires. Audrey helping us to find this mattress was not only a testament to her patience and wonderful personality, but also to her impressive knowledge and experience. Finding that mattress was a little tricky because my partner and I discovered our differing preferences as we tried different mattresses. But Audrey’s fantastic personality and patience made the process of trying different mattresses fun. We also felt confident with her advice and guidance. We eventually found a glorious mattress and base that we are so excited to have delivered. This was the first time my partner and I shopped for a premium mattress and we could not have done so with a better rep. If you are looking to invest in a premium mattress do yourself a favor and visit Mattress Firm on the UES. Ask for Audrey. You won’t be disappointed!
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November 2023 by Lexy Maldo
Excellent reliable service and great deals. I've gotten all the mattresses in my home from them for many years. Two thumbs up!
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September 2023 by Valerie Frankfeldt
Unbelievable helpfulness from Ogo, Andrew, and Chauncey. All were patiently able to spend a tremendous amount of time with us (over an hour) so that my daughter could truly pick out the perfect mattress AND pillows. In the end, Chauncey allowed her to use the credit she had for an exchange for anything in the store that added up to the amount of the credit, beyond just replacing the mattress. Which ended up being two "Purple" pillows (worth about $150 each), a box spring and a new mattress. He rummaged around the store to find special heavy duty bags with handles to enable us to carry the extremely heavy pillows. Being there was an experience in itself in terms of everyone's solicitude, especially Chauncey. We were blown away.
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September 2023 by robin waller
Wow… what a crew… I had an issue from another location on Long Island and called called this location and they jumped in and has tremendous customer service. Anthony took care of me when I went to the store, Chauncey was kind with my initial call and the leader Andrew was very kind as well. Anthony made sure with a follow up email that I was satisfied. He even walked me out with the merchandise and put it in the Uber for me… class act all the way! This store in the upper east side gets 5 big stars⭐️ ⭐️⭐️⭐️⭐️
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September 2023 by Tina Pack
I needed 2 days to explore all mattress options within my budget. Anthony, my sleep specialist, was kind, courteous and patient. He helped me find the best option!
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August 2023 by Mary Elizabeth Bannon
Anthony went through all the options to try and explained price points. Very pleasant experience to buy a new mattress and box spring. Highly recommend!
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August 2023 by Penn Collins
Great service with Chauncey! He even volunteered to walk the mattress down 15 blocks to my apartment with me, using their roller cart. Could not recommend him and this store more.
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July 2023 by Husna Kazmir
A great customer service experience from top to bottom - my partner and I walked in on Saturday and Anthony was extremely kind and thorough in helping us determine the right mattress for our needs. He asked very thoughtful questions and made a dreaded task pleasant! The delivery scheduling was a breeze and two very kind men just delivered my mattress right to my apartment, giving me a call when they were 5 minutes away to ensure for a smooth handoff. Highly recommend (I rarely write reviews of any kind...but they are worth it).
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July 2023 by Jesse MacKenzie
The wife and I decided to take advantage of the 4th of July sales. Our experience was great. Anthony was thorough and patient as we repeatedly tried a few models before making our decision. Our previous mattress, also from this location served us well but we are definitely looking forward to receiving our new mattress.
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June 2023 by Laynie R.
Had a great experience shopping for a new mattress at this location. This was our first time in store shopping for a mattress - Anthony was beyond helpful, so kind and patient as we tried multiple styles. He was also conscious of our budget while also offering an option above and below it. We wanted to review and thank him for going above and beyond in customer service. We are also very happy with our new Tempurpedic mattress!!!
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June 2023 by Dory Ann Obrien
Bill is an excellent salesman. Attended to all our needs and answered all our questions. He was very informative of all of your mattresses. Gave us a lot of options and we chose one. Thank you again to Bill.
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June 2023 by Rachel Kramer
Chauncey was excellent! He was patient with me and my husband even though we are difficult customers. He made the mattress purchase experience easy!
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June 2023 by Teresa Paulino
Bill was extremely helpful. Answered all of our questions and was super polite. He showed patience as we tried almost every mattress type and style. Even helped us make the right decision.Can’t wait to sleep on our new mattress, Thank you Bill