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March 2024 by Sal Quinonez
I am a long time Omega enthusiast, from modern to vintage pieces, I've amassed a decent collection, along with other esteemed brands.I've had the pleasure to work with Liza Tasbolatov from the Brookfield Place boutique for the last few years, and she's provided me gold star outstanding customer service, and continues to surpass expectations! She is smart, approachable and possesses a profound knowledge of timepieces coupled with exceptional communication skills. I find her to be transparent and easy going, not trying to hide anything or not willing to offer her honest opinion. Liza is a breath of fresh air in an industry often marred by sales-driven agendas. Well, I'm very happy to have Liza as my trusted Omega liaison and the experience has been nothing short of exceptional.
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February 2024 by Chao Wang
My family and I had a remarkable experience at the Omega Boutique in Brookfield, celebrating our reunion after three years apart due to the pandemic with a watch for my mom. Despite visiting other stores, it was Assistant Manager Marco Mo at Brookfield who made our visit unforgettable with his patience, empathy, and extensive knowledge. After an engaging presentation and a thoughtful follow-up, we were convinced to return, ultimately selecting a beautiful Constellation watch for my mom. We're immensely grateful to Marco and Omega for their exceptional customer service and making this purchase incredibly special.
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February 2024 by Ilya N
Great place and amazing service!
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January 2024 by Lana
My husband and I decided to explore the market for two watches within a specific budget, but without a particular model in mind. We went to the Brookfield Pl Omega boutique just to “try on some watches”, and unexpectedly left two hours later as happy customers, each with a new watch. We had a pleasure working with Marco; he was very knowledgeable, attentive to our feedback for each watch he showed us, and non-pushy at all. His suggestions led us to finding our perfect watches that we are absolutely thrilled about. The rest of the Omega sales team was also pleasant, helpful and engaged in the sale. Our overall experience at this boutique was awesome. We highly recommend this store and looking forward to return for future purchases.
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December 2023 by Tony Lo
One of the associates was able to help me resize my speedy last minute and they were super friendly and helpful!
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November 2023 by Alex S
Pierre was extremely professional, answering all of my product questions without being pushy. On top of that adjusted my Omega bracelet. Will be back
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November 2023 by Hong Yeung
I had the pleasure of working with Marco at the Omega Boutique. Marco was very easy to work with and not pushy at all in terms of making a sale. He was very understanding and knowledgeable about the watch I was looking at. In the end, I was able to walk away with the watch based on Marco's expertise. Thank you, Marco, for all your help. I will definitely be recommending anyone who is looking into getting their Omega watch here. You won't be disappointed by the services.
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September 2023 by Mr L
When you are coming to this boutique ask for Luis! Ive purchased 2 watches from him, a few bracelets and he is the best. Kind, patient and great communication. He’s competent and takes good care of his clients. This boutique overall is A1. They’ve gone above and beyond for me multiple times and I’d recommend them to anyone looking to add an Omega to their collection. Luis, Lisa, Pierre and Marco are excellent. If you’re in Brookfield place this omega boutique is the one to go to. Luis thank you again!!!
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August 2023 by Lionel Zupan
I had the privilege to be helped by Luis. Super customer service, very competent, very patient very respectful of my banking safety concerns since I made the purchase remotely. I hesitated between 3 models: Luis helped me choose the one and I know I made the right choice. I would highly recommend the Omega Boutique in Brookfield Place.
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August 2023 by Houman Dehesh
I have been coming here for 7 years, wonderful staff, always. It’s why I am such a loyal Omega customer. All-star service from Alec
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July 2023 by Eric Zhao
Me and my mom came to the store today, were looking for a watch to wear for our trip to China. The assistant manager helped us and was very helpful. He gave us amazing time to try out the watch and give clear explanation. Give him a raise!!!
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July 2023 by Ali Aldamen
Marco is a great salesman and knows his watches ?
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July 2023 by Diane mcgreevy
I recently purchased a beautiful Omega Aqua Terra World Watch online. I needed help setting up the watch and removing links from the band. Mr. Marco Mo of Omega Boutique at Brookfield Place NYC was so helpful even though we didn't make the purchase there. Will make future purchases locally hereafter. Online experience was equally good. Thanks very much. Diane and John McGreevy
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July 2023 by NYC Reviews
To clients of omega boutique at the Brookfield Place, NYC’ location, watch out for these two individuals, both are scammer, Liz the manager and Marco Mo, Chinese, sales, their story with me is unbelievable, they will be reported to Letitia James , New York State Attorney General, as well as Raynald Aeschliman President & CEO, I will write the whole story soon, but for now don’t give them any money and don’t trust anything they say, everything they say is a lie and will deny it later, You've Been Warned.
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June 2023 by Jai VC
I usually don’t like to mention a name but on my recent visit I got amazing service from Luis. His patience, knowledge, and respect for the customer were truly noteworthy. He guided me through various aspects of the watch in a non-hurried manner, ensuring that I was well-informed and comfortable with my choices. His honest advice and personalized recommendations were invaluable.I would recommend this boutique to any prospective watch buyer.
