-
January 2024 by Charles E. Dyre
Doesn’t know how to pick up the phone
-
January 2024 by jimmy
I like this bank very much. The bank employees here are very polite, enthusiastic and have a good service attitude towards customers.
-
December 2023 by Ksenia Proka
Awful service and management. We had an appointment for exact time and had to wait for almost 50 minutes. Nobody even came to us and apologized for the inconvenience. The manager Rosemarie Suarez is just rude. I wanted to leave a complaint for her and she never provided the instructions how to do this
-
December 2023 by Athar Jatt
Why this bank do not provide email for contact it?
-
December 2023 by Bretana Arthurton
Terrible customer service. Allowed someone to use my card when I told them someone was using my account
-
February 2023 by Michael H.
This place smell like piss. It's a shame I had to take an hours train ride to get to the closest branch and now I have to breathe in piss for the last half an hour waiting for a banker. Really?
-
February 2023 by Ann Rita
Hire credit hacktivist webghost33 on instagram for your credit fix. I Used the bank for several years. I wanted to get a new 2018 Chevrolet Cruz Premier Hatchback in Cajun Red at my local Chevrolet dealership but I had a bad credit I had a 430 with Transunion, 415 with Experian and a 409 FICO score. I also had a repossession, charge offs and negative closed credit card accounts needed an urgent help repairing it. So while searching for help online I saw a comment of a woman ( Monalisa ) saying a revolutionary credit specialist helped her in getting her life back buy cleaning up her credit, We got started immediately and after 21 business days he deleted the repossession, charge offs and raised my scores to 798. I have purchased the 2018 Chevrolet and got approved for Geico Insurance . I always wanted to get and I'm also qualified for everything.
-
February 2023 by C Taylor
The staff is friendly. But the vestibule where the ATMs are located, smells like urine.
-
January 2023 by Justine M.
Hire webghost33 {via insta gram} for your credit refix and retrieval of frozen accounts. I needed help with my credit score. I had no where to turn to. My credit score was 569,I wanted it a little higher and probably my late payment deleted although most of them I had no idea why they were there because I never opened fake accounts with credit card. I went on internet to search for help on how to fill in my debts and I found Mr Matt the credit expertise who helped me out. We got started with the process with some few questions and a little display of competency as a proof of legitimacy. The good news is that he did all he said he will do (deleted the accounts, erased all the inquiries and eventually raised my score to 795.Contact him if you need your credit fixed.
-
January 2023 by Jason Steidl
They don’t staff enough people for Saturdays. I went in for a routine banking need and they said I needed an appointment and couldn’t get one until a week later. Absolutely ridiculous. I’ll begin looking for a bank that values my business.
-
January 2023 by Marcela Kordić
Extremely bad service, I recommend Chase Bank more.
-
September 2022 by Marc F.
This is probably the worst customer service I've ever experienced. Please ignore this bank. You don't want to work with them. I have no idea whether they are trustworthy or dishonest, I only know that our loan processor was completely unresponsive and wouldn't answer her phone, call back, or reply to emails in a timely manner. After two weeks of not getting clarity, I finally had to call a number which took 20 minutes to find and tell them to withdraw my HELOC application.
-
August 2022 by Julia M
Bad experience. Im actually a customer since 1992 when PNC was Midland bank.The guy sitting up front didnt take his eyes off of his computer and the girl next to him knew nothing about opening a landlord tenant account, telling me it will take over an hour to open. They succeed for me just walk away leaving them sitting lazy at their desks
-
August 2022 by Rich B.
The absolute worst bank I have ever dealt with. Have not been in contact in months, do not return phone calls or emails, have ignored a complaint filed from within my branch to Corporate for over 3 week now. All Corp phone numbers do not work/are disconnected. I highly suggest that you stay away from the bank. They have no clue what Customer Service is about and could care less about their customers and account holders.
-
August 2022 by Dorrie L.
PNC Bank Arlington. The worst banking experience EVER--froze me out of my account for a week without any notice to me--leaving me scrambling to pay my rent that I had scheduled to be paid through my PNC Account. I am NOT talking about a check hold. This money had been in my account for a month and a half. They still have not returned all my money. I opened a new account with PNC Bank in June 2022 after I moved to a different area, with a cashier's check and two $100 money orders. They could not be bothered to call the issuing bank for the check until the next day. And made a big stupid deal about whether I could open a new account with a cashier's check. ARE YOU SERIOUS RIGHT NOW? The check was cleared the next day, but they put an extended hold on the $100 money orders--which I thought was crazy. They had been fooled by a money order before they said. I thought that was the point of using a money order that it is as good as cash-apparently not. But the real crazy was yet to come. I made additional deposits over the next month. On Sunday, July 31 paid my rent online with my PNC account. On Monday, August 1, 2022, I got a low balance email alert from my PNC Bank account. I looked on my account and it showed I had money but said $0 "available" balance. I called CS and she (dumb) said the bank had decided "they did not want a relationship with me", but would send me my money in TWO WEEKS by mailing me a cashier's check for my money. What about the rent that's due now? I asked for her supervisor (dumber). He didn't know anything. He gave me apparently the wrong phone number to "account closure". I called "account closure" and their answering machine said it was the "check fraud" department and if I left a message they were not the right department they would not call back. What you cannot bother to call a customer back to re-direct my call? Apparently not b/c they never called me back. I called and emailed the Arlington, TX PNC Branch repeatedly. The woman who I spoke with, Betty, had set up my account in the first place. I told her I wanted my money NOW. She lied and said they had already mailed the casher's check to me. I asked by certified mail? She didn't know. She told me her manager's name, Adrian and he would call me back. But he didn't call me that day. I asked her for the manager's manager/director's number. She refused to give it to me. She said I had to go through channels. I told her for that to work the manager had to call me back. In the meantime I'm scrambling to pay my bills and rent with no access to my funds, after incurring a NSF fee when PNC Bank did not honor my rent payment and I incurred a $42 FedEx fee to overnight a rent check from another account to the leasing office. I spoke with PNC Branch Manager Adrian on Wednesday or Thursday and he was going to look into it. Crickets. On Friday we spoke and he said I could come pick up a cashier's check for my money. He didn't say what changed or why I couldn't get my money from Monday to Friday up to that point, despite my repeated demands, and now I could. What happened? He said that PNC had probably sent me a letter explaining. I told him NO, PNC Bank hadn't sent me ANYTHING and the only way I knew they had frozen my account was a low balance alert I had set up. Adrian said they were holding $1,000 for a mobile deposit I had made on July 11. I asked why, he said they were holding it for 5 business days. I asked him if he was aware that today was August 5th, and his explanation made no sense. 5 business days had long since passed. I walk into the bank Friday to get my check and Betty says, oh they decided they will keep your account open.... after ALL THAT. I asked her who in their right mind would continue to do business with PNC Bank? I got all my money out of my account except that $1,000. I am still waiting to see what lies I will hear and hoops I have to jump through to get the last of my funds out of the grasp of PNC Bank.
