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December 2023 by Whitney George
Traveling internationally soon and was stoked to find a place to look for luggage and get some better-than-average passport photos. After waiting outside because they were “at capacity” was let it. I inquired about photos and the staff members said they were *only doing them Monday-Wednesday this holiday season* and chuckled, as it was Thursday. I told him it wasn’t quite so funny because I’d traveled into the city from Brooklyn to get this errand done and waded myself through a sea of seasonal tourists. So, despite explaining that round trip this took me almost 2 hours said he couldn’t help me out. Guess I’ll be getting my luggage (and photos) elsewhere. Lost some business there, for sure. So—beware!
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December 2023 by Liam R.
Extremely rude staff. Went in to look at the product and was curious about the passport boot as the light was on in their display; obviously advertising it. As I open the door to the boot, I get yelled at by the guy with the beard and ask what I'm doing and that the boot is closed. That is understandable, but no need to have that attitude for inquiring about something they advertise to offer! The product is also unreasonably heavy and fragile. I'll consider other brands next time
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December 2023 by Guilherme Prado
Beautiful store, extremely rude sales guy.
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December 2023 by Mariana Jo
I’ve been to Rimowa stores in multiple countries, but this one has the best customer service so far. I’ve got my wheels replaced quickly (Solana I believe was the person who assisted me, she was brilliant).Also, truly don’t understand people reviewing this store with a 1 star based on the free passport photo service (which is a courtesy anyway).
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December 2023 by Bob Chen
Free passport photos, 11am-5pm weekdays.Staff is pretty nice too.
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December 2023 by Zerui Wang
The staff is incredibly helpful and always offers top-quality luggage!
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December 2023 by Batam quartz
Love Rimowa products.nice and helpful staff.
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December 2023 by Ian Pearlstein
The free passport photos they provide are not accepted by Department of State. My renewal application was rejected because of the photos.
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November 2023 by Viveque Ramji
A little cramped and slow line for the passport photos
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November 2023 by Anna
Rude/unclear security guard and nonsensical rules for the store. Security wouldn’t let us in and he said “there’s a line” when one shopper was inside ? Rimowa get over yourself
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November 2023 by Franziska
Today: I overpacked my suitcase and wasn’t able to open/close it. In the store, immediately three people helped me super nicely and fast. Great service! Thx
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November 2023 by Jenny W
They advertise the free passport pic service, but apparently only does it on certain days of the week. Which is not stated anywhere on their website or store. So it feels like discrimination. If you don't want people to use this service, advertise it as "with purchase only" don't try to gain good credit by advertising this perk and not actually offer it. The security let me in, then changed his mind and told me to go out and wait on line.. after waiting, he asked if I was here for a passport photo and that they're not doing it. They're definitely not on my list for a new luggage
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November 2023 by JJ Kim
Terrible service. Came here to browse, potentially buy a bag, as well as take passport photos. My mistake mentioning the booth because they initially would not let me in to look at the products despite a completely empty store. They wouldn’t let me in because there was someone in the booth. Eventually I went in to look at the bags and asked for help opening one of models I was less familiar with. The girl just tapped away on her phone. I repeated asking if she could help me, but she just stood and stared at me. I ended up taking a quick photo that I wasn’t even happy with because I didn’t want to stay in the store.
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October 2023 by Tiff Tom
Isaiah was the best! He helped me with my broken zipper.
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September 2023 by Lu Chung
Great service & professional staffs!