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January 2024 by Rodrigo Capuzzo
Worst ever , never but this, few months completely disgusting , cause pain in my back. Terrible.
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January 2024 by Heidi Beute
Great atmosphere to "test" mattresses! Strong customer service and terrific product!
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January 2024 by Dave Brand
Kind of busy but the only place to try these beds in NY. Helpful sales staff, low pressure.
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November 2023 by Maria Pahountis
Customer service was excellent. Unfortunately, sleeping on this mattress is like sleeping on a board. Initially, we got the luxury firm. We returned it and got the soft plush. It is still too hard. I have never had so much pain in my back, shoulders, neck.
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September 2023 by MrIfixshorts
Ordered classic luxury firm online. Unfortunately wasent able to go test firmness of bed before purchasing. Love quality of bed but definitely to firm for me. My hips have been hurting since sleeping on this bed. Not going to take the chance of swapping out for different model. In process of returning. Will see how that works out. Great quality but not the feel for me
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September 2023 by J OConnor
They were very helpful. My wife and I wanted to try out the mattress before buying one. Out of all the mattresses we tried, the Staava was the one my wife liked the most. So we ordered one. Hopefully we like it, once we get it.
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September 2023 by JTJ
This is not a review of this store as they were very helpful in my initial purchasing experience, but I would like to share feedback on the product. I purchased Saatva’s Classic Mattress in Luxury Firm plus the foundation in January 2020. The delivery was on point and and the initial 365 days was okay, but not life altering. Since then, the sleeping experience has only diminished for my wife and myself. She never complained of back pain in the morning, but now we both wake up every day without the proper rest, with back pain, and often headaches. I also starting to wake with bruise-like pain on my hips as I am a side sleeper.We rotate the mattress every few months, yet it begins to feel lumpy quickly. I’ve also noticed that the piping is starting to come unstitched and a hole forming in one spot.I haven’t contacted customer service because after reading the fine print on the lifetime warranty it feels like too much of a potential hassle and cost.I wanted to love this mattress made here in the U.S. so I made the investment. Now I feel forced to buy something different or be trapped in what I have for the foreseeable future.I would suggest looking at different products either at Saatva or elsewhere.
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August 2023 by Sona Roy
Customer service both in store and online from Saatva was fabulous. I wish I didn’t live in a studio — I would buy another mattress from them in a heartbeat!
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August 2023 by David Chiu
Jacob M. was great, helping to answer my questions and suggesting a firm Latex Hybrid that I finally went with. The delivery service (North American Logistics Group / CRST Home Solutions) was a smooth experience, from the call center to the gentlemen that came to set up and remove my old bedding.
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July 2023 by Krutika Parikh
I just got a new hybrid firm mattress 2 months ago and have had no complains.
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June 2023 by Brynton A.
I schlepped from Westchester to try a mattress here, only to be served by a brassy bewigged broad who was rude enough to make me turn heel and head to a competitor. Props to David, the only civil person working there. The bearded guy at the front pulpit did little to assuage my discontent, but cheerily greeted the two women after me. Selective service doesn't cut it. I'll be buying from Wright, even if their prices are higher.
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April 2023 by cxw
Excellent experience from beginning to end !!! Starting at the Saatva Store on 3 Avenue in New York City and finishing with delivery by K&B Quality Service, Inc with free White Glove Delivery and removal of old mattressAt the store the team is marvelous —Jacob and Camilla and especially Alex were so attentive and helpful to me.Delivery Gentlemen were excellent— professional, kind, careful and customer - friendly!,Carlos and Ramos were a wonderful team!The Saatva Mattress I received is the Hybrid Latex Queen and Foundation.Extremely well made and is as described!A great Company with First Class Professional Staff and Professional Delivery Service and High Quality Products!I highly commend with 5+++Stars!!!Pictures below——
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April 2023 by C W.
I purchased a Saavta Queen Latex Hybrid and Foundation from the Saavta Store on 3 Avenue in New York City. The team at Saavta is excellent. Jacob, Camilla and Alex assisted me and made it a great experience .Alex especially helped me with decisions and with the purchase. The products are first class and beautiful quality. Alex arranged free White Glove Delivery and free removal of the old mattress and box spring. I rate the delivery excellent as well. K&B Quality Service Inc sent 2 great guys who did a fantastic job.Carlos and Ramos and they were expert at the service. Highly commend all --- great experience!! 5+++ Stars
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April 2023 by Veena B.
We decided to invest in a new mattress from Saatva, the Classic luxury firm. My husband and I are in our mid-50's and after several months we felt it definitely provided a better sleep than our previous and even relieved some backache. After several months we had a few experiences in luxury hotels where we slept a bit better and realized the difference was the beds were a bit softer. So we called in to Saavta and I ended up speaking to Mary from customer service. Wow - was she awesome. Honestly it was some of the best customer service I have had in years. She was friendly, knowledgeable, and super helpful. She said it was no problem to switch to the softer mattress but she could also send a mattress topper at no charge to try out for a few months. She said if it worked great, if not no worries they could still do the exchange but it was up to me - whatever I wanted to do. I can't say enough about Mary or Saatva's quality of beds and customer service.
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March 2023 by Connie Kwok
A mattress is an investment. This is a nice showroom to decide what you want. And I've come back like 3 times to try and figure it out and I'm still enjoying my loom and leaf firm mattress 2 years later. Delivery and paperwork for my building went smoothly including the return of a boxspring I changed my mind about. I'm a small person and my mattress is firm compared to the showroom but that's ok there is a mattress topper I can get. Enough if a variety of those but take your time, the salespeople here will respect you on it and customer service on the phone and in person is friendly and consistent. Take advantage of the sales when you can.