Saatva, a mattress company, provides a pleasant and informative shopping experience for customers. The staff, particularly William, Jacob, and Jacob, are described as helpful, professional, and patient in assisting customers with testing different mattresses and addressing their questions. Customers appreciate the lack of high-pressure sales tactics and the hassle-free return policy, even if they ultimately choose a different product. Overall, Saatva offers a great customer service experience that is highly recommended by reviewers.
The staff was very informative. There was no pressure at all. We took our time trying out the various model. We felt comfortable with our decision and look forward to delivery.
December 2025
Big showroom, which had a lot of different models. No pushing from salesman which I liked. He answered all my question. From my questions showed me different mattresses. Very happy and will go there again
November 2025
Sales person Asya made the experience very easy. She answered all my question until I understood. She was very patent while I was trying to choose my mattress and help me through the purchase chooses process. I very much recommend going to the 969 3rd Ave store.
