Samsung 837 is a large, calm, and nice place with a great set up. It displays all the newest gadgets on the wall for customers to try and test. The staff are super friendly, pleasant, courteous, helpful, and efficient. Many customers report positive experiences with phone service and repairs, noting quick diagnostics, reasonable quotes, email updates, and no pressure to buy new devices. The process for same-day phone pickup is generally described as easy and helpful, sometimes including exclusive items like stickers. However, experiences can vary. Some customers have had negative past experiences with repairs, citing high costs for fixes or warranty issues due to minor pre-existing damage. Trade-ins are not always accepted due to specific certification requirements. For events, the security and flow monitors have sometimes provided unclear instructions, leading to confusion over seating. The mini arena has steep, wheat-colored stairs that can be scary to walk down under certain lighting. While the commute may be long for some, many customers find the visit worth the trip and would consider returning for future purchases or services instead of using other retailers.
Super calm place (most were in the AppleStore). Well, I've always used Android, I've been on Samsung's top of the line for a long time and I love it.
Unfortunately, they did not accept my device for trade-in due to lack of FCC Certification. Samsung requires it and not all Brazilian devices have it.
June 2024
Amazing place and staff. Thank you Ydoni and Devin. ?????
May 2024
I went there to pick my phone up. The place is huge and has all the newest gadgets displayed on the wall, so you can come and try/test them before you buy it. Great set up