Verizon in New York, NY, through its authorized retailer Victra, is highly praised for its excellent customer service and knowledgeable staff. Customers appreciate the friendly and helpful employees, especially at the Lex & 78th Street location, where staff members like Eli, John, and Zach are frequently commended for their professionalism, patience, and ability to explain technical details clearly. Many reviews highlight how these employees go above and beyond to save customers money, provide detailed receipts, and ensure they understand their bills and options. The store offers a full range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection. Customers find the atmosphere relaxing and appreciate the seamless, trustworthy service that often surpasses their expectations. Overall, this Verizon store is recognized for delivering a positive, efficient experience and is recommended for anyone looking for reliable support and great deals on Verizon products and services.
Extremely helpful and efficient staff. They were able to transfer our service over quickly and were so pleasant to deal with. Highly recommend this Verizon office.
April 2026
Sam was great and super helpful with getting me a great deal on my new iPhone and setting it up for me.
April 2026
I’ve only had really great support at this store. Sam has personally been a tremendous help to me. Him and John run the branch so well, always focusing on customer satisfaction. So grateful for this team.
