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March 2024 by Dani S.
I was instructed to return equipment to this place and they did not accept the equipment and were extremely nasty and unprofessional about it. Total A holes. I do not recommend this place, terrible people with poor customer service skills.
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March 2024 by Alexis Yavne
I thought that Alvin had helped me out, but what actually happened was that I did not get the rebate I was offered for my trade in AND he signed me up for a more expensive insurance plan that I never asked for without telling me. Had to spend over an hour on the phone with Verizon to untangle this mess.
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February 2024 by Rebecca Samson
Duaine was very helpful and patient. He seemed to be trying to get me the best deals possible after switching back from a different provider. He took all the time he needed to get me up and running despite some challenges.
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February 2024 by Daniel Abrams
Great customer service. I was very happy with the service that Alvin provided they did a great job highly recommend.
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February 2024 by Barbara Reissman
Alvin is great. He is patient, helpful, kind and very knowledgeable. The others who work there are also friendly and nice. This store is on Broadway and 101 Sts. I first went to 80th St, where there is another Verizon store, but the people at 80th St would not even bother to help me with questions about trading in for a new phone. They just stared at me and told me they couldn't do anything, didn't know anything about a text message I got from Verizon, etc. They were frustrating and annoying to deal with. Alvin is the opposite. He goes out of his way to be extra helpful, explains everything clearly, and takes as much time as needed to answer questions and make sure the customer is satisfied. I appreciate how the people at this store were very nice and polite to everyone who walked in. They were very fair and calm in dealing with the confused or angry people who came in. Even though it got busy at times, they handled the flow well.I highly recommend the staff at this location, and Verizon should recognize they are outstanding too.
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February 2024 by genet Almedom
Duaine was awesome in helping me to transfer from T-Mobile to verizon, he explained all the option that was available.
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February 2024 by Suzanne N.
Alvin was so fantastic helping our elderly cousin J. who has memory challenges get a phone that she could operate. He was patient, kind and knowledgeable. Such a great help to us!!
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February 2024 by Joshua Visitacion
Duaine was great! He helped me and my aunt set up her new Verizon line and new Apple Watch. He was very patient with us and working with her elderly memory and old school ways. Thank you Duaine.
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February 2024 by Karenne Berry
Duaine was amazing extremely patient and very helpful. His costumer service is to be commended. I strongly recommend this store.
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February 2024 by KO J
Duane was very professional and efficient. His explanations of the services made perfect sense. Would highly recommend.
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February 2024 by STEVEN BRAUN
Duaine was superb!
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February 2024 by Jean-Ronald Saint-Louis
Alvin is the greatest technician ever ever great service
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February 2024 by Lawrence Harding
Alvin great service 24/7
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February 2024 by JAY DON
Alvin was a great rep and answer all questions and great with service and setting up the phone ,,,,
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February 2024 by Mollie Landes
wow what a horrible experience! I came in with a situation that involved an online pickup at the store. Instead of helping me the store manager (jesus) repeatedly told me this is an issue for online customer service and he just cant help me, many of his associates had a similar "We cant help you sorry" attitude. I was there 3 hours and at a point had my toddler with me and he was extremely rude while my son was misbehaving (hes 2!). My one saving grace was an awesome manager named Pamela. She took matters into her own hands and made it happen for me - once she got involved i finally got my phone and had someone advocating for me.Only work with pamela at this location- no one else knows what they are doing and will just put you on with customer service on an endless loop