Victra is a local Verizon Authorized Retailer in New York, NY that strives to create the best possible experience. The store offers a full range of wireless devices, accessories, and device protection. Reviews highlight that this location provides the best Verizon experience, with exceptional service, warmth, and expertise. Customers report being treated with knowledgeable and thorough assistance, noting that consultants go above and beyond. The process is described as smooth, stress-free, incredibly enjoyable, and an absolute breeze. Multiple reviews mention feeling completely taken care of with fantastic and helpful service that makes everything ok.
Great service after I was hacked. Patient and friendly. Ask for Duaine. Leaving with new phone and clear explanations.
September 2026
I wasn't even an in-person customer, just needed some clarifying questions answered about disconnecting my Verizon internet service. I called this location and spoke to Duaine-- he was immensely helpful, kind, professional and very clear with any guidance I needed. 10/10 service, would go back there for help if I wasn't... read full comment
August 2026
Duaine Chambers and his colleagues could not have been more helpful. My husband and I bought new iPhones and had a slew of tedious questions that he and they answered with patience and grace. When I returned the next day with still another question, they gave me exactly the assistance I needed. Kind and efficient.
