They are forcing everyone to use apps. To reduce labor? I needed to use an app to open a checking account in person! When was that ever a thing!
March 2024
Bankers are never available. So the visit is time consuming.
October 2022
3 customer service rep, all busy. 1 teller busy doing a transaction that a customer service rep should be doing. Waiting 15 min for a teller is not the service consumers are looking for. Upper west side branch has a much better structure and better service.
