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“Had to return a damaged tool that had no warranty. The manager, Vincent, was great, though. I got a 35% discount on the new replacement. Quick and courteous service!!”
“My order was delivered just a couple of days after placed! Although there was a billing error, Jemmie took care of it immediately. Excellent customer service. Thank you!”
6:30AM - 5:30PM
678 Motor Pkwy, Hauppauge
Hardware Stores
“amazing customer service. i was in and out in less than 5 minutes because i was helped with my list of tools i need for my electrical class. they had everything i needed for an amazing price!”
“Amazing experience at this store today because of Billy! Extremely courteous and helpful. Went to the back and grabbed a toolbox for me and looked for a long time for another tool that they unfortunately did not have in stock. These days you walk into many stores and can't find anyone to help you but this store is very different it's two thumbs up. Billy worked at a different location previously and was always extremely helpful anytime I've visited the store. Glad to see the company is recognizing the people who make their stores feel different than the norm these days. ??”
“Friendly staff. Had the stem I needed and advised me how to install it. Had left a message on answering macine when they were closed. They called me the next day. Highly recommend this place.”
“Extremely happy with my purchase of the Echo power head and hedge trimmer and the customer service offered by Chris. He listened to the scope of my work and made an honest recommendation and provided great advice. Friendly and knowledgeable - all around excellent customer service here.”
“They repaired my Stihl blower perfect. Runs like it was new. I will always be coming here from now on. Honest, friendly and knowledgable staff. Store is fully stocked too.”
“I highly recommend visiting this store over Home Depot or other major retailers. It’s even better than Amazon and other online options. The prices are very reasonable, and if you’re a member, you get access to the best deals. They also have weekly special offers, and the staff is always professional and courteous. The best part, though, is their 90-day return policy. I’d much rather support this store than any big chain.”
“We were in search of a last minute snowblower as ours started to see better days. Thanks to John who went above and beyond for us when we had a locked credit card issue while trying purchase online. He secured the last snowblower while were on the phone trying to fix this issue. It was refreshing to have some humanity in customer service, which tends to be almost nonexistent these days. We will definitely be back!”
“Bruce is nothing short of amazing. I never leave Costello’s Ace without knowing my next steps. Wish inventory levels were higher but if you have any questions, need any advice any guidance, go see Bruce.”
“This place is amazing! Because it's beautifully designed and organized. They have everything you can imagine (and more) yet doesn't appear cluttered. The staff are mostly older people that know and care about their products and customers. When I first walked in, I felt like I had come from a time machine and was experiencing a store setup like they were in the past, in a small town. The staff was genuinely friendly and interested in my project.”
“Great place has everything from a Ball Cock Valve to a copy of Yentl on vinyl. Was in the other day to buy a pencil and walked out with a Lionel Train set from 1965. The owner Tommy fived the dent on my Camaro by simply denting the other side so the dents matched and looked factory. Caught a shoplifter named "Sticky Fingers" Nicky and Tommy, the owner. gave me a choice of a roll of electrical tape or some bug repellent as a reward. Aces!!”
“Bill has excellent knowledge and skills. He has good customer rapport.
All of my concerns disappeared after one hour.
Thanks for a job well done.”
“No supply house compares to Hydronic supply in commack! These guys are tops!! Fast and easy to communicate with! They are always stocked to the hilt!! All good things to say about everyone there!!!!! Mike, Dano, ,the best !!
BD plumbing and heating corp!!”
“Folks at Ace treated my problem as their own and were able to work out an innovative fix for my hammock as it was originally to short to tether onto the stand. Great service, great folks—always have my support.”
“Great location, super clean and organized, had to run in for a work purchase for a generator, and staff was able to help me find, purchase and load exactly what I needed.
Shout out to the staff Dan, Kenny and Maddy?Matty? for the super quick assist, especially at the end of the day towards closing.”
“We had the most pleasant experience dealing with John and Nathalie. Also, there is another young lady who we dealth with who was amazing. The staff in this place is great. They are helpful, kind and patient. Our orders were ready on time, and we saved a lot of money. Would not go anywhere else.”
“Walked in and was asked if I needed assistance immediately. Found the obscure tool I was looking for immediately and it was 1/2 the price of the Lowes or Home Depot which didn’t have it in stock.”
“T was amazing!!! I needed help loading a heavy box into my cart & car, and he was more than happy to lend a hand. T was super kind, helpful, and made a stressful task easy! Thank you!”
“This is an old fashioned hardware store thats been there as long as I remember. You go in, and have a knowledgeable, friendly & helpful staff. You may have forgotten how pleasureable & valuable a store like this is.”
7:30AM - 9PM
1102 Broadhollow Rd, Farmingdale
Hardware Stores
“Very helpful staff. When you don't feel like going to Home Depot, I find that ace is quicker and basically have similar products. Prices at Ace are competitive and sometimes with sales less expensive.”
“Friendly staff , asked if they could direct me to an area of products I came looking for . Large store with 'lots to see' there .Sales register staff thanked me for shopping there at end of purchases .”
“Excellent , very customer friendly. My sales associate answered all my questions I was able to find what I was looking for. The man in the office explained to me everything on how and what I needed to do my job. I can't believe how helpful everyone is. The pizza is good ?”
“It's a pretty good local hardware store. It's not huge like the big chains, but they have a decent amount in stock for your regular household maintenance needs. They are pretty friendly and accommodating. I've used them for plumbing and hardware supplies, as well as tools. There is a rewards program and discount offers and you can order ahead for pickup or delivery.”
“Planets and planting needs and house hold supply forget Walmart, Target and other stores. The store have the cheapest supplies for dishwashing liquid to soap powder to air with supply to hold a variety of mops, brooms, toilet papers, etc. I love it.”
“Such a pleasure to go there. As soon I walked in the service was amazing, polite and professional. I was even offered a cup of coffee while my paint was being mixed.”
“I want to express my gratitude to the professionalism and the excellent customer service provided by the staff of the Central Islip plumbing supply company. I came in with questions they answered professionally spoke in layman terms and I was able to get my boiler up and running and no time flat. Thank you Central Islip plumbing supply continue the amazing work you do for the community.”
“I was looking for a roll of Bunji cord in the length of 25-30'. I found out at Kings West Hardware. I got the last roll. See photo. This type of Bunji cord is without the metal hooks. I am very pleased with my purchase and recommend this place to all!! Thank you!!”
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“Fantastic local business. I had a clogged sink a few months ago and needed a snake to clean it out. I called them as I got out of work and they stayed open almost a half hour past closing so I could get grab it from them. They are always friendly and have anything you can get at a place like Home Depot at a better price.”