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“I recently purchased several U.S. General Heavy-Duty 5-Tier Shelving Units from the Harbor Freight on Deer Park Avenue in North Babylon. The shelving itself is excellent—very sturdy, well-designed, and exactly what I needed.
One of the pieces had a small manufacturing defect, but the experience that followed was even more impressive than the product itself. John D., the store manager, handled the situation immediately and without hesitation. He was professional, accommodating, and resolved the issue with absolutely no hassle. The outcome exceeded my expectations.
I also want to recognize Elvis, the Senior Associate, who was incredibly helpful throughout the process. He was knowledgeable, friendly, and genuinely took the time to make sure everything went smoothly.
I’m so glad to have this Harbor Freight location nearby. They consistently have what I need, the staff is outstanding, and the customer service keeps me coming back. Thank you, John D. and Elvis, for making this such a positive experience!”
“The website was easy to navigate, I ordered what I needed for the project quickly with overnight delivery option, it arrived the next day without any damage.
Great 1st experience for me! :)”
6:30AM - 5:30PM
678 Motor Pkwy, Hauppauge
Hardware Stores
“amazing customer service. i was in and out in less than 5 minutes because i was helped with my list of tools i need for my electrical class. they had everything i needed for an amazing price!”
“Extremely helpful in figuring out what part I needed. In fact, they saved me money as I didnt need to replace all of the things I was about to. Highly recommend this place... my plumber told me about them.”
“My father is a disabled Vietnam Veteran and uses a walker to help him get around. A screw fell out and it was unstable and unsafe for him to use. I took the walker to the hardware store to see if they would be able to help me replace the screw. I was greeted with a happy hello and asked what I needed help with. A lovely employee named Christina took the walker placed it on the counter and installed the screw for me herself for me. I was so grateful that she was able to help us with this situation. We shop here for all our home improvement needs and recommend this store to anyone who wants a friendly…helpful …attentive staff who goes out of their way to make sure you leave with what was needed”
“The best service you can get.Thank you guys so much for the detailing products superior customer service you guys provided.I love supporting local businesses and not the corporate greedy chain stores.Great people running this store!”
“Called in reference to a belt I needed for my Grandkids snowblower.Chris pulled through as he had one in stock.First time here and I’m glad I came.Place is fully stocked with all your landscaping & snow removal machines.
A+
I’ll definitely be back
Thanks Chris!”
“Amazing experience at this store today because of Billy! Extremely courteous and helpful. Went to the back and grabbed a toolbox for me and looked for a long time for another tool that they unfortunately did not have in stock. These days you walk into many stores and can't find anyone to help you but this store is very different it's two thumbs up. Billy worked at a different location previously and was always extremely helpful anytime I've visited the store. Glad to see the company is recognizing the people who make their stores feel different than the norm these days. ??”
“I had a plumbing emergency today and headed to Ace Hardware in West Islip. We needed assistance finding a very specific part. Jeff did an amazing job helping us. There were so many options and he knew exactly what we needed. I would recommend this store for all of your hardware needs. The staff is always ready to help. Shop local.”
“Needed a part ASAP for the furnace at my personal residence. Called to see if they had the valve power head that I needed, which they did. Drove over, and it was there waiting for me. The gentleman who assisted me at the counter was very helpful and friendly as well.”
“I have been shopping at this location for years and always receive excellent service, advice and real solutions when I have a problem. Nick is EXCELLENT and never lets me down. If you have a need I strongly recommend this Ace location. One of the best!”
“I highly recommend visiting this store over Home Depot or other major retailers. It’s even better than Amazon and other online options. The prices are very reasonable, and if you’re a member, you get access to the best deals. They also have weekly special offers, and the staff is always professional and courteous. The best part, though, is their 90-day return policy. I’d much rather support this store than any big chain.”
“Great location, super clean and organized, had to run in for a work purchase for a generator, and staff was able to help me find, purchase and load exactly what I needed.
Shout out to the staff Dan, Kenny and Maddy?Matty? for the super quick assist, especially at the end of the day towards closing.”
7:30AM - 6PM
2138 Deer Park Ave, Deer Park
Hardware Stores
“I was there this morning and was warmly greeted by Patti who was so helpful and so sweet. Right away she offered to help me locate what I went there for and she made my experience a great one. The store had everything I needed. I look forward to going back there. Thank you Patti for all of your help and being so great 😊”
“Excellent , very customer friendly. My sales associate answered all my questions I was able to find what I was looking for. The man in the office explained to me everything on how and what I needed to do my job. I can't believe how helpful everyone is. The pizza is good ?”
“Staff is awesome and extremely friendly and helpful. No matter what I needed whether they have it or not, which they usually do have, they are willing to help find and order it for you. Only local supply shop I'd go to for my every need.”
“The guys behind the counter were very helpful. I was dead tired coming from work right before closing. They likely were also tired because as I said it was right before closing, yet they greeted me, asked me if I needed help, and helped me find what I needed. I used a 20% off coupon that I had in my email. I got a pair of truck ramps for the snow storm today so I can transport my snowblower. All in all very positive experience I never used this harbor freight before but out of every store that I have visited this was by far the best. Whoever is the manager, they did a good job because he or she has a good team.”
“Great place has everything from a Ball Cock Valve to a copy of Yentl on vinyl. Was in the other day to buy a pencil and walked out with a Lionel Train set from 1965. The owner Tommy fived the dent on my Camaro by simply denting the other side so the dents matched and looked factory. Caught a shoplifter named "Sticky Fingers" Nicky and Tommy, the owner. gave me a choice of a roll of electrical tape or some bug repellent as a reward. Aces!!”
“Mike is fantastic. He was very helpful and he answered every question with a smile on his face. Very knowledgeable and his positive attitude is a reason I would come back to this store.”
“This hardware store is great place. It reminds me of the hardware stores that used to be around before Home Depot and Lowes. It's a much bigger than the old stores, but that's because it carries a lot of inventory and has to compete in some sense. What I particularly like is the hardware section. As someone who does a whole lot of repairing and fabrication, I often need certain bolts, screws, fasteners, and they have a great assortment. They are in similar organized self serve pull out draws like you find at the big box stores, but there is a huge difference. They have stock! This stores hardware drawers are filled and they have a variety of stainless, chrome, galvanized, black,etc, that makes it enjoyable to know your project is going to get done how you planned.”
“We were amazed when we walked in — beautiful new store, well organized, well stocked. Employees were kind and helpful, we got what we needed. Will return!”
“I am truly grateful for the help Nick gave me. I called in at 4:55 closing time is 5 o’clock. Nick was empathetic towards my situation, I had no heat.
He gathered the parts that I needed to correct my problem . He left them outside the store so I could pick them up and not go through the night without any heat. He also offered me his personal cell phone and encouraged me to call him , and he would walk me through the repair.
This was truly a unique experience that will stay with me for a long time. Nobody does business like these people , I will never go to another plumbing supply. I highly recommend Central Islip Plumbing Supply !!”
“Vinny provided exceptional customer service with my OSB needs. Also prices are cheaper than home Depot I think. ~$11 for one and previously cut and discarded ones are free.”
“Went there to find a nut and washer for a bike's training wheels and Jose went out of his way to find two nuts for almost 15-20 minutes! The bike was to be given to a 2 year old so Jose made his day. Thank you!”
“Friendly neighborhood hardware store! I called ahead of time to verify store was open on New Year’s Day and was helped by a very friendly knowledgeable employee. I asked about a salt to drive my walkway and they offered me information and pricing on multiple options! When I got to the store another very kind employee directed me to the product options and offered to bring my purchase out to my vehicle. Great customer service and great store.”
“I would like to extend my sincere applause and appreciation to your Farmingdale, NY employee, Christian Nielsen, for providing customer service that went far beyond his normal responsibilities.
Chris personally called me to let me know that he had found a sizeable check I had endorsed to a contractor. He then asked what I would like him to do with it. He even volunteered to void the check, destroy it, and text me a photo confirming that those actions had been completed.
Because of Chris's honesty, initiative, and exceptional professionalism, I was likely spared what could have been a lengthy and stressful dispute with both my bank and the contractor.
Thank you, Mr. Nielsen, for demonstrating integrity and outstanding customer care. In all my years of shopping at Home Depot, this is, without question, the finest customer service I have ever received. Employees like Christian Nielsen are a tremendous asset to your company and deserve to be recognized.”
“I was looking to buy a house from this place; but they only sell them disassembled. I’m not interested in buying a disassembled house, but this is a nice store. It’s good for birdwatching, if you’re into that.”
7:30AM - 5PM
770-14 Grand Blvd, Deer Park
Hardware Stores
“I always choose this location for key-making needs for my job. I find that the staff is knowledgeable, attentive, and helpful. I wish I took down the names of all the guys who helped make keys. Thank you!”
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“Fantastic local business. I had a clogged sink a few months ago and needed a snake to clean it out. I called them as I got out of work and they stayed open almost a half hour past closing so I could get grab it from them. They are always friendly and have anything you can get at a place like Home Depot at a better price.”