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“I had an excellent experience at UPS thanks to Rita's outstanding customer service. I was having an issue with an Amazon return and wasn't sure how to proceed, but Rita took the time to help me every step of the way. She patiently explained the return process, answered all my questions, and even assisted me in communicating with Amazon to make sure everything was handled correctly. Her professionalism, knowledge, and friendly attitude made what could have been a stressful situation very easy and smooth. Rita went above and beyond to ensure I understood my options and felt confident that my return would be processed properly. It's rare to find someone so dedicated to helping customers, and her willingness to take extra time to assist me was greatly appreciated. Because of Rita's exceptional support, my issue was resolved quickly and efficiently. Thank you, Rita, for providing such outstanding service and making my experience a positive one.”
“I can’t say enough wonderful things about The UPS Store in Bayside. Every single time I walk in, I’m greeted with a smile and treated with kindness, patience, and genuine professionalism. The staff consistently go above and beyond to make sure everything is handled perfectly, whether I’m shipping a package, printing documents, or asking questions.
It’s rare these days to find a business where the customer truly comes first, but this team does exactly that. They make every visit easy, stress-free, and pleasant. Their attention to detail, efficiency, and exceptional customer service keep me coming back time and time again.
If you’re looking for a UPS Store that truly cares about its customers, this is the one. They deserve every one of their five stars and much more. Thank you for always providing outstanding service you’ve earned a customer for life!”
“Excellent service all the time from bibi she always help me out in printing my labels to get my drops off done for UPS FEDEX ETC she’s very polite and professional her skill is amazing keep her here, I love this location plus I love seeing her her too. Highly recommended.”
“I am really happy with this UPS location. It’s small but really convenient. I prefer to drop off packages and make Amazon returns at this place, versus others in the immediate area. Every time I go there, the staff are really kind and patient with me. Keep up the good work and attitude!”
“Been going here for years. Very easy to ship things here with ups and FedEx, great customer service as well. Highly recommend coming here. Shayana is always helpful”
“Ship package through DHL to Mexico city, the staff was very helpful and patience with the transaction her name is Mala. She a great employee.. I recommend coming here.”
“I always have a great experience at this UPS/FedEx drop-off location. The two guys who work here are consistently friendly, helpful, and genuinely pleasant to deal with. They’re patient, professional, and make the process quick and easy every time, even when it’s busy. Customer service like this really stands out and keeps me coming back. Keep up the good work, Avinash and Alameen.”
“The UPS store is amazing and their employees are so friendly! I went in today and the employees Storm and Kameron provided a brilliant visit. Their customer service was on point!! They need to be recognized for their job well done.”
“Ron was fantastic! He had such a positive, welcoming energy from the moment I walked in. He was incredibly helpful, paid attention to every detail, and made the whole process smooth and stress-free. It’s clear he genuinely cares about his customers and takes pride in what he does. Outstanding service. Highly recommend!”
“The door was open at 6:20 and I wasn’t denied service… that’s important to me, I apologized for coming in late. But clerk didn’t care that it was almost closing time. People were still coming in when I left”
“We purchased an item at auction which UPS Store #0691 collected, packed and shipped to us in Ireland. We are absolutely delighted with the service they provided. The item was expertly wrapped and packed and delivered in pristine condition really quickly and efficiently. We would highly recommend them.”
“Luca was very friendly and helpful- ensured my packages were sealed appropriately! I will never go to another UPS location, i was at the Albertson 5480 store 10 minutes prior and not only was the associate rude, the manager Frank was sarcastic and rude- so much so that I didnt give them all my packages because i couldnt wait to leave their Albertson store. I drove 10 minutes to this Greenvale store and was greeted with a smile and a flawless pleasant experience”
“One of the best UPS stores I have ever been to. All the employees are so nice and kind. I wish more stores operated like this one does. Thank you to all those employees!”
“Xiaoshuai delivered world class exceptional customer service to my mother and I. I had a package for pickup and needed those documents notarized. Xiaoshuai walked us through the process, verified our identities and being very detailed completed his portion of the paperwork efficiently. Thank you for hiring a wonderful employee.”
“If you ever need any services, this is the guy. Called him for a couple of things and he explained everything clearly and as it should be. Very honest and professional service. If you need any shipping and mailing services and personal/business mailbox and shipping, this is the guy. Trust this man to do right by you.”
“I need to shout out and say that the UPS store in Bayside in the Baybridge Commons is over the top excellent Karan goes above and beyond to be helpful every time I’m in the store without him I don’t know what I would do when people do good work. I like to acknowledge it. I’m in my 70s and I find that very few people will do what he does for you looking forward to doing business with this UPS store for many many years”
“Did you know you can have PASSPORT renewal photos taken at this UPS store? They printed for a fee the application to apply for passport book and passport card renewal. They made copies for a fee. I bought the envelope for mailing with USPS tracking my spplication, my check, my old passport book and old passport card. They finalized everything would be picked up by USPS mailman from the UPS store, so it saved me an extra trip.
Their customer service is outstanding.
And it has been outstanding every single time I went there, either to mail a package, or to return a package, every single time they are efficient, helpful, really a gem in our community.”
“I go there often for returns and they are always friendly and helpful. I have a store right by my house but I choose to drive a little farther to go to the Franklin Square one on Dogwood Avenue. Always smiling faces. Even when busy they are handling everything with grace.”
10AM - 3PM
10 Bond St, Great Neck
Mailbox Centers
“Dameon helps me on a regular basis. He is intelligent, friendly, knowledgeable and is very patient. He explains everything and treats everyone with kindness and respect.”
“These folks are nice. I've had issues where I missed the FedEx deadline at work so I would go here to have it shipped without issue. I also had my passport renewed here as well last year.”
“Two gentlemen at the front desk are superb. They would go the extra like helping you open the door or pick up the heavy item or even helping you revise your amazon return. 5 star awesome service!
Super helpful everytime my mom returns stuff. Shes fragile so they were always helpful and assist in bring the items in and help her revise her amazon return option!”
“Answered all the questions I couldnt get answered by amazon customer service nor ups customer service in an hour, in less than 4mins☺️ Knowledgeable, helpful, and diligent. I was helped by a gentleman whose name I don't know the spelling of but starts with an M”
“I had a fantastic experience here! Michael was super helpful, he was such a kind gentlemen and had patience and assisted me with my packages. He was a pleasure to deal with, and he was working with a smile on a rainy Sunday memorial weekend! Kudos to him!”
“The staff here is amazing! They are so helpful. Whenever I come in for an Amazon return, they take care of me so fast and I am out of there in minutes. The other day one of the staff members was so patient with me with 8 returns that I made a mistake with. Instead of putting UPS drop off at this location, I put Whole Foods. He made the correction with all the returns, which took about 15 minutes. Through it all, he was patient and was so nice. I love this place!”
“Love this place . Great friendly customer service, everyone in the store is super helpful. i've used services such as printing for my wedding Decoration and sending money. very reliable and responsible place!”
“Thank you Mr Raj for a wonderful service. The queue was very long but he made sure to take care of every single customer.
He deserves a pay raise 😁”
“Amazing great experience at this store, all the guys here are very helpful and friendly and got all my things done very effectively and efficiently. A+++, would recommend this location to anyone.”
“Always a pleasure coming here, easy, convenient and fast. The guys here are good at what they do, knowledgeable and friendly.
Most of the bad reviews here are from the customers/people in the area who are just difficult people or they just don’t understand how things work, I’m a regular here and have seen first hand multiple customers be difficult with the guys here when they are simply just doing their jobs, this place is great, the only thing I tell people to look out for is they can’t take UPS or Amazon QR codes and they don’t have access to FedEx Accounts there.
Other than those two things I highly recommend this place!”
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“They work 7 days a week Sunday they close early but is convenient to have them open employees with experience pretty quick parking in the back if coming from the parking lot no wheelchair accessible but if you park in the entrance parking meters are easy you can use your wheelchair from the front entrance”