Car Rental in Orchard Park, NY

“Just picked up a rental, and wanted to leave a review before I forget. Had some bad information passed to be by the insurance company, not telling me about a few hundred dollars in extra charges, and other frustrating omitted facts, and I’ll be honest and say I was very frustrated, but the entire team and branch manager assisted me and found a way to get me in the rental I desperately need to get to an important medical appointment out of state tomorrow. So thank you to you all at the Southwestern location in OP! You really saved the day!”

“After the terrible experience at Hertz, our family trip was saved by Mark at Avis. 6 months in advance booking a vehicle that would fit our party of 6, did not help at Hertz when we were given a 5 seater with the check engine light on that wreaked of smoke and we were told it was literally the only vehicle they have (BUF Hertz location). However, after calling Avis and speaking with Mark, he was able to book us within the hour for an available 7 seater vehicle. He was incredibly helpful and sympathetic to our situation (we had small children in our party so it added to the stress needing a vehicle to fit us all). Without his help, we would have missed our pre-booked events we had to drive to and that didn't have a last-minute refund option. He also went above and beyond helping us to be able to drop the vehicle off at BUF airport instead of needing to drop in Orchard Park and take an Uber to BUF. Thank you so much Mark from our whole family!”

“Great customer service, especially if you get Bill, Jr.!! Even when we had complications on the road, it only took a call to Bill for him to direct us to the closest Hertz to us so we could, literally, pull in exchange keys and another vehicle and get back on the road!! Thanks Bill!!!”

“I had a long term rental and came in often over a 2 month period. My experience was great. Mark did a great job accommodating me. Used to go to the main st. location but will go here from now on. I was in and out quickly.”