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“I had an excellent experience with National Car Rental at the Buffalo Airport, and I especially want to recognize Ethan B. for his outstanding customer service. He was incredibly courteous, professional, and genuinely helpful from start to finish. He went above and beyond to make the rental process quick, easy, and stress-free, and his positive attitude really stood out. Thanks again Ethan!”
“I would like to commend Patrick and his co-workers on the exceptional service I received renting a car. I have had a few negative experiences in the past with Budget and Avis, but I did not have any issues with this Enterprise location and I would absolutely recommend and rent again here. Patrick truly went above and beyond.”
“After bringing my 02 VW Eurovan to three other local shops for a mysterious fluid leak, (all refused to attempt to work on it) I was advised by an employee of O'Reilly's to bring it to Brown's because their mechanics are much better than most, he said.
They did a dye test and told me to drive it around and bring it back in a week which I did. The problem was a leak in the transmission which they promptly repaired and sent me on my way. It now glides from one gear to the next like a new transmission. I realize it's a 23 year old vehicle and most shops would rather not get involved for one reason or another; not this shop. Highly recommended.”
“I always receive great customer service from Alamo in Buffalo. the counter staff and garage drop-off staff are terrific. I even rent from Alamo in Buffalo when they’re not the least expensive.”
“I had a great experience with this Enterprise branch. My car was ready when I arrived and the staff was helpful and easy to work with. Will be coming here again.”
“Thank you Redline for the amazing experience! I was able to rent the C8 Corvette for a wedding weekend and it was turning heads everywhere it went! Truly the best and only place to rent a unique vehicle here in WNY. Communication with the company was great as well as pickup and drop off.”
Open 24 hours
401 E Amherst St, Buffalo
Car Rental
“We used Cedar Bus Co for our wedding in Buffalo a few weeks ago. They were on time, easy to work with (Patty was great with communicating via email prior to the event), and even wait for guests at the church who were hanging around a bit longer”
5AM - 10:30PM
1477 Main St, Buffalo
Car Rental
“I often need to rent vehicles from this location and have yet to be let down. They have a wide variety of vehicles onsite. Tuesday, was there picking up a vehicle for work travel and was able to witness the outstanding customer service provided in a very high stress interaction. The associate politely educated and humored the customer although from what I witnessed, the customer was wrong. I could appreciate the associate keeping his cool and adhering to company policy without being rude or condescending.”
“Pick up the car from Avis Buffalo. It was fast and car was ready before I arrived. Bruce is a cool guy he gifted toy to my small kid which he enjoyed during long drive to boston.
Thanks for your service bruce”
Open 24 hours
326 Hinman Ave, Buffalo
Car Rental
8AM - 5PM
369 Niagara St, Buffalo
Car Rental
“I never use the same car rental agency for obvious reasons, but the level of customer service at this location may make me change my patterns. I rented a very large, yet totally nondescript vehicle with more than enough room for my special cargo. This vehicle was equipped with “weather tec” floor mats that really came in handy. I highly recommend”
“This is my go to spot for rentals. I hate the air port and other spots. Bruce is always very professional greets you when you walk in…makes for a good easy experience. Can’t forget about Vinny and Frank, they also make the rental experience an easy one and have always been helpful with any problems if any. The young man who cleans out the cars James is also very nice. The Whole Main Street team is awsome. Iv seen reviews of people saying they are rude I’m sure it was definitely the customer who was rude. IV NEVER HAD AN ISSSUE AND IV BEEN RENTING CARS FROM THIS LOCTION OVER 10 yrs. More frequently recently and I’ll send anyone their way. You can’t be rude to people in customer service and expect customer service to not be rude back, the customer isn’t always right!”
“Very pleased with the length of time it took and how everything was back in place. No new windshield wiper blades needed. Did getvtge windshield repellent. Since we're in our rainy season i can say it is working really well.”
“Customer service was amazing, working with Jackson made our rental experience a really good one. Our vehicle was ready and parked in the front waiting for our arrival. We have rented with Hertz for many years and will continue to do so.”
Open 24 hours
4217 Genesee St Building A, Buffalo
Car Rental
“Without spending an absolute fortune on a room that you're probably only going to be in for a few hours before your flight from buffalo airport, this hotel has just what you need. Comfortable beds, very clean, airport shuttle and a McDonalds just across the lot to grab your coffee. Just a note that renovations were being done at this time so no complimentary breakfast was available.”
7AM - 10PM
4200 Genesee St, Buffalo
Car Rental
“When we arrived the counter was very busy. Staff called out for Gold Members which was a surprise and I was able to skip ahead and taken care of very quickly. What a wonderful perk! The agent was very friendly. Definitely will use Hertz again.
6/1. Update - I have reached out to Hertz regarding my bill as I neglected to look at it in our Rush. (Lesson learned) I reached out because the fee of $36 and it was more than I was told when I specifically asked if there was a charge form the car he offered. He said no. Not until I got back home did I realize there was an up charge. I didn’t check as I believed the staff member. I inquired about the charges and received a reply about the $36 3rd party charge which I am fine on paying but feel I should have been given a refund in the difference. I have inquired again and am anxious to see what their decision will be but lesson learned ! Hope they do the right thing and refund me. Stay tuned !
6-4-25 I am getting response from customer service but they are not resolving my issue. Any suggestions on how I can talk to someone?
6-10-26
I was contacted by Ops Manager and she quickly responded and resolved the issue. This company definitely values its customers and it pays to reach out and be heard. Renewed faith in this company and definitely will rent from Hertz again.”
“Dollar rental exceeded my expectations, the car was very clean and smelled good. It drove very well and was easy to navigate. Had nice amenities such as heated seats and a big camera and computer for navigation. Plenty of space for my luggage and children.
One problem was the speakers would randomly shut off when I would try to use different apps on my phone and I couldn’t figure out how to fix it unless I turn off the vehicle and reconnected. So that was disappointing.
Besides that, the vehicle and customer service was excellent”
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“We booked our rental car from Enterprise (through Costco). Our experience from start to finish was excellent. Great ride, super clean inside and out. We will definitely use Enterprise in the future.”