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“Chris was outstanding today with setting up two new phones and tablet. He was able to save us money on our monthly bill and did his absolute best at getting the best deal on the new phones. He was great!”
“Brandon who works here is the absolute best! I went in after dropping my phone in the lake, he tried to help fix it and spent a lot of time trying to get my old phone to pull up info for the transfer to the new one. He dealt with all my insane questions and even stayed late after the store was supposed to close on a holiday to get my services going. He did not rush and even helped me set up certain options on the new phone, that I asked for help with.”
“Went to metro yesterday to switch my service from tmobile to metro and it was such a pleasant experience. The employee working was so helpful and made in super easy to switch. Explained everything in a way that was very understandable. I thought it was gonna take forever but he got me all switched in under a half hour. Highly recommended going here cause not only is the service great but the price of the plan was incredibly cheaper than my plan with tmobile that I had for 15 years. 10/10 would recommend to all of my family and friends. Thankyou for everything!”
“My experience was exceptional due to the great work of Jamal. He was a delight to work with and very helpful to me. Jamal was energetic and energetic in the way he made sure everything was done to perfection. His always upbeat and cheerful attitude is a great attribute of his and I think this is what made the whole experience perfect. It is very rare to find such a person who not only does her/his job well but also takes pride in it. Due to Jamal, it is as if I have been given a 5, star experience and he is a great value to the team.”
“Ryan was awesome!!! *At Amherst and Grant Tops plaza*
He took the time to patiently help me till the issues was completed. He was very knowledgeable with my phone and what I needed. Very happy with my experience.”
“I bought a phone from Amazon for my son and it ended up suspending his phone number on my account. I couldn't get it fixed at home, the phone wasn't compatible with cricket, which wasn't really an issue just bought a new one at the store. Well, Andrew took care of me today to fix my problem and it took around 2 hours. (no fault of his own) He refused to give up even though crickets service chat kept goofing it up, he was so patient. It's so refreshing from the last store manager they had in this store. He was absolutely determined to fix my issue without changing the number on the account. The only thing I wish that would change is the company giving their associates at the store level, the access to fix these types of issues, without having to contact someone half way around the world who may or may not know what they're doing. It was upsetting to watch what he had to endure just to fix my son's service. Andrew really was wonderful to work with. I no longer dread having to come into the store. If you have cricket or are thinking of switching to them I really recommend going and seeing Andrew at this location and if you can see this thank you again Andrew for all your help today!”
“Francisco stayed late to help through an issue with fixing our phone and working through the phone calls with corporate. So kind, so helpful and truly the best person that could have been around to help us tonight.”
“I had come into the store to solve a problem in person. Darryl from the store not only helped me with the issue, but made me aware of perks i didnt even know I could take advantage of! Great customer service!”
“Absolutely so helpful when I was desperate for getting my account straightened out!! Omar was outstanding with his customer service as was Sokat the store manager!!”
“We had such a good experience at this store with Johnny. He took the time to explain all the options available & let us make the final decisions. He was extremely helpful in getting everything switched around & answered all our questions & was available by phone for any further questions. The customer service at this store is through the roof! I highly recommend & in particular, Johnny. Thank you!”
“Max is amazing! My mom and I stopped by to upgrade her phone, and he could not have been more helpful. He was so patient with my older mother who admittedly is “anti-technology” and made her feel super comfortable and confident in her purchasing process. We can’t recommend him enough! Thanks, Max!”
“Boost mobile 1255 Bailey Ave. Mario was the nicest and most helpful, knowlegdable young man to help us! Highly recommend! Also, 1498 South Park location have had excellent help and service there as well.”
“This is the AT&T on transit road in depew NY!
It was an amazing having someone that actually helped my daughter and me instead of walking into a store and being told that everything is done in the app, April answered every question I had and that was a lot lol she was also extremely polite to my daughter and that goes a long way to me, my daughter and I left the store and she looked at me and said that she was really nice and she hopes that April is there when we come back!”
“Helped me transfer everything over from android to iPhone despite programs taking a second or a half hour! I am so happy with the job and effort done to help me! Best customer service”
“Great customer service (Chris) when I came in to replace my phone. Helped to lower my bill and explained things in a simple way to better understand. Thank you”
“Great service!! Very happy with the service and rep Khaled C literally made my day! Great communication and problem solving. Although, representative Tony could be more friendly and understanding.”
“This is the best store in town , they make the best sandwich’s in town , they have the best phones in town , they have the best employees in town , everything is the best”
“John made my experience absolutely amazing. He was so incredibly informative and showed me the best ways to make the changes I needed to make. He was very thorough as he fully explained each necessary step. You need one of him in every store.”
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“Excellent customer service! The representative who helped us get our new phones was knowledgeable, polite, and very kind. He took the time to answer all of our questions and made the entire process easy and stress-free. We had a great experience and truly appreciated his help.”