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March 2024 by Brisklet
This is the worst post office in all the offices….the workers are disrespectful…they keep returning my packages because they seem to not know how to translate ounces to pound
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March 2024 by Reem al
I have lived in ozone park since 2002 as a young teenager in an immigrant family I did all the bills and mailing and had many visits to the ozone Park post office during my college application process I remember I reached my threshold with this post office. I always dreaded going to this post office i hated. people who work there are so miserable that they make you feel like you owe them something they are working for free I don’t know but they always get ticked if you don’t have your papers and everything ready up to par.So ever since I became an adult I drove to the howard beach location or next to my job I avoided this post office like a plague. Until today…… my kids needed passport and I checked on the website the nearest post office with “walk in” hours was the ozone park location. So I have heard colleagues who have done their passports during walk in hours. It says online thurs 8:15AM to 9:30AM So my husband and I parked in front of the office at 7:56 AM and eventually went into the post office and filled out our form. So 8:30Am comes I hear them in the office right behind a wall where we are and I saw two of them walk early and into the employee door.Then they opened the door a little after 8:30am I hear them argue in the back…. Then an employee comes and she says everyone with the passport applications we can’t do it today…. So I asked you heard us seen us with the passport forms and the kids for the past 45 mins and the least you could have done is let us know why are you quite while we wait with our kids knowing we are here for the passport. She said call them and let them know we don’t do walk ins. Meanwhile she sound like she say this everyday we don’t do walk ins. So u unfortunately my encounter was just a reminder of what I didn’t even wanna buy a house in ozone park.
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February 2024 by Mantu
Literally the worst place, I had an appointment for 12:30pm for a passport for my newborn only to be told the lady had gone for lunch and could only be back at 2:00pm. The supervisor was very rude and unprofessional, not helpful at all….do yourself a favor avoid this place….! If I could put zero stars I would!
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February 2024 by Noa Danay
Disgusting place for making me come with my one month old baby with an appointment to get a passport… they couldn’t take me at my appointment time because the lady went out to lunch. Lowest level of people you can find.
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February 2024 by G R
Why the horrible reviews? I come here at least once per month with items to be scanned. I have at least eight packages to return to retailers. Postal workers are always very accommodating and patient. Especially, the woman with the.long, dark hair. Always pleasant.
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February 2024 by movie fan
1. The location need more staff with a better customer service. 2.The condition of the site need to be updated. 3. The passport service should remove completely, issue's with appointments and staff is very unprofessional. In conclusion the staff need to replace asap.
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January 2024 by Daniel j
Line but it's fast
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December 2023 by Chronicles of Bach
The employee at this location, of Latino descent, consistently returns mail addressed to PO box holders due to minor discrepancies on shipping labels. This includes official mail or packages. Instead of retaining the package or mail and following proper verification procedures, she acts without the box holder's consent, making assumptions. Unlike other staff members who do not engage in this practice, this has resulted in the loss of important mail, packages, and even paychecks. It is imperative that USPS investigates this matter, as issues remain unresolved. Another location efficiently addressed my concerns, which persisted at this location for years, within just 2 minutes. This level of service is unacceptable. If the employee is dissatisfied with their job, perhaps seeking alternative employment would be preferable to causing inconvenience for diligent customers due to job dissatisfaction.
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December 2023 by Syed Shaiqullah
Been there couple of times. Had my passport made and thanks to the guy. People working their so far seems nice but they are very slow which is not that bad if they are making sure all is ok before letting u go but the long stand in line is pain. Some times i see only 2 people. 1 dealing with the line while another only taking packages so its long process in there. But im glad there is a good post office near my home and they even helped me out with my lost packages.
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September 2023 by Jianliang Zhu
The Spanish employee at the passport application window, she is a bad woman ,she discriminates against Asians very much..
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August 2023 by safraz
Worst place to do passport service. The people in there feel as if you're begging for help. They treat you like garbage. Forgot my ID card I told the lady I live 5 mins away I can go get it and come back she told be ill have to book another appointment that it don't work like that.
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August 2023 by Richard Ubiera
I have been calling this office every day for a week an nobody answers, I have a letter that was never delivered and according to the informed delivery service I was supposed to get it two weeks ago
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August 2023 by Terika Christensen
Very rude. Tried to get help with a package that hasn’t been redelivered for a week and was treated as inconvenience, got hung up on, and no help! Very frustrating.
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July 2023 by Jasmyn Jean paul
Literally my delivery guy ALWAYS put everyone mail in one mail box and leave and it constantly puts a problem within the building
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June 2023 by Ahmed Choudhury
Worst experience ever. We had an appointment but still waited hours for no reason. The Staffs were super rude and not helpful. I can’t believe USPS service can be this poor.