Banks in Pelham Manor, NY

“I came in around 3 pm Thursday afternoon because I had an issue with my online savings account. There were several people ahead of me waiting to speak to a representative. We were all pretty patient. A woman, who I later realized was the branch manager, would touch base with us from time to time, to assure us that we would get assistance. AN HOUR LATER, I could stand it no longer and flagged the branch manager down, saying I've been waiting!!!! Help me!!!! She led me to her office and I explained her situation. Unfortunately, my online problem could not be resolved in person. Argh! She was empathetic and definitely a cheerleader of the Citibank brand as she asked me to please keep my business with Citibank despite my online issues. She was good.”

“This is the Best Bank in New Rochelle & even in New York!!! The staff is very pleasant, polite in a comfortable atmosphere.Mr.Alvarez & Mr.Hunter helped us & gave us all the information we needed. Mr.Alvarez & Mr.Hunter are both very professional, kind, respectful, great communicators, understanding, helpful, patient, knowledgeable & skilled in their field, work fast & efficiently!!! Mr.Alvarez also gave a detail explanation..The line flows going fast, in & out! We had such a great experience!!!”

“I have to say, after reading the reviews, I was hesitant to go to this branch. It was the closest one to where I was, so I took a chance. THE BEST THING I DID THAT WEEK! My Aunt had recently passed and I needed to close out her accounts. The branch manager, Ms. Moses, explained the details listed on my aunts account and the process that needed to happen. She directed me to Ms. Shaw. Ms. Shaw walked me through every step of the way to close the multiple accounts my aunt had. On a separate day, she helped my cousin through the same process. I live in New Jersey, but now have a Citibank account because of her. I was hoping I would get a survey to fill out, but it never came, so i decided to write a review. IF YOU HAVE A CITI ACCOUNT, THIS IS THE BRANCH YOU WANT TO DO BUSINESS WITH. Friendly, knowledgeable and courteous, all wrapped up in one branch. THANK YOU for all your help.”