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“I had to take my 3 year old for bloodwork and this was the closest to our other errands. The staff was AMAZING with him. They were patient and so kind to him. It was his first time getting bloodwork and he did so well because of them. Would absolutely come here again if needed. Thank you!!”
“Todd, Kendra, and Daniel were amazing with my daughter and me when we both came in for blood draws. My daughter was very upset and nervous with having to get her blood drawn yet they were very patient and supportive of her. My blood draw was complicated to no fault of their own but they treated me with great care. We appreciated their compassion!”
“Maxine was AMAZING! Made sure everything was double checked and ready before she started. Didn’t feel anything! She talked to me the whole time to reduce my anxiety.”
“Compared to past experiences at other RRH labs, where interactions with staff sometimes felt tense or unwelcoming, this visit was a refreshing change. The team here was polite, attentive, and genuinely friendly, creating a positive and supportive atmosphere. I’m looking forward to returning to this location in the future.”
7 - 11AM
55 Barrett Dr #200, Webster
Medical Labs
“I have such great experiences at this lab. The woman who greets you at the door to get your information is one of the nicest people I have ever met. She is so kind and personable. The staff is wonderful too. Just got back from there.”
“I was anxious when my PCP sent my bloodwork orders to RRH lab, as I’ve always went to a different lab. I didn’t want to deal with the hassle of trying to reach someone to change lab, so I went. I love that the website shows “current wait” time for each location. The wait area was clean and the check-in kiosk was easy to use. I didn’t catch the woman’s name that did my blood draw, but she was absolutely amazing. A1. Smooth like butter. I was in and out in what seemed like five minutes. She was thorough and identified me multiple times to ensure the blood was labeled correctly. Thank you! Very happy with my visit this morning : )”
“Both of my children have been going to Rochester General Pediatrics since they were born. They're now 16 & 9. They've always been thorough at every visit and always polite & professional.They've also got very fast and efficient and I've never waited in the waiting area more than 10 minutes for the kids visits.”
8AM - 12PM
777 S Clinton Ave #150, Rochester
Medical Labs
“Always shocked to read bad reviews for this lab. When it comes to what matters, the blood draw, I have always had the best experience. Every single other lab I've gone to has had to poke me multiple times in multiple places. I am terrified everytime because of all the bad experiences I've had with draws. They are confident and good at what they do, it never takes more than one stick, and I highly recommend them!”
“I had the pleasure of being treated by Dr. Linh-An C. Tuong at the Hagen Drive office a few months ago. I had only a two minute wait time before I was shown in and given the allergy tests. Dr. Tuong then spent a good amount of time with me, explaining things and asking questions. Since she switched up my protocol to a new inhaler and nose spray, I have been feeling great. Dr. Tuong and the amazing staff that I encountered on that first visit made my visit very very pleasant and I left with a smile on my face. I have trouble walking long distances, and the front desk staff very kindly offered to find me a wheel chair and took me all the way to my car.”
“Finding the place was painful; don't trust Google Maps. It's actually at 10 Hagen drive on the first floor next to the elevator, with no signage in the building to indicate any ACM Labs location. However, once I found it, check in was easy and the blood draw was quick and painless.”
“I had to get blood work done. The wait was about 4 minutes and the phlebotomist was very professional. She was very kind and incredibly talented at her job. I barely felt a thing!”
“This company was used to complete my life insurance physical (in Home physical). I can’t speak to the facility and I will say that making the appointment wasn’t the best (it took days for them to call back)...BUT when Ron came to complete my physical, he was AWESOME!! He was the nicest guy, so kind and caring! I do not handle getting my blood taken well but he was so good that I barely felt it at all. He spoke to my kids as if they were his own and I could tell he really enjoys his job. I’d definitely recommend!”
“I had a very polite, patient, and friendly worker who was the secretary and the blood work person. She was very nice and easy to converse with as she took the blood samples. Just remember to take your cell phone, for the new, quick way to scan your information.”
“Yes, it took a long time first thing in the morning, but they’re all like that. Destiny was amazing. So nice and you can’t even tell I had blood drawn. A star off for the urine smell.”
8AM - 12PM
2400 S Clinton Ave # 140, Rochester
Medical Labs
“I can not agree with the negative comments here. I have never had a bad experience at this location. The staff is always pleasant professional and I average a wait time of 15 to 30 minutes. You the staff please keep up the good work you do.”
“There was a bit of a wait, but it's expected when there's only 1 phlebotomist and one person putting orders in computer. They did a good job with my 3 year old son.”
“Great Care. Took care of a wound and taught me how to treat it. When I came back for follow up, continued to help me understand what to do. Got in and out quick. Doctors and staff were wonderful”
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“I've been here a dozen or so times and never once have had an issue. Sometimes the blood draw procedure can take a little longer than I'd like but I think that is a matter of the number of the tests being done rather than a reflection on the quality of the care being given.”