The Holiday Inn Plainview-Long Island, an IHG Hotel, offers a mixed experience for guests. The hotel's front desk staff, including Lydia, Alissa, Ahmed, and Patrick, are consistently praised for their warm, friendly, and professional service. Guests note that the staff goes above and beyond to ensure a pleasant stay, such as accommodating early check-ins and providing extra amenities.
The hotel's rooms are described as clean, with one guest mentioning they were "very nice" and had a "big room." However, some guests report issues, including a backed-up sink, cracked tiles, and a malfunctioning TV and Wi-Fi. The hallway carpets are also noted to have a musty smell.
One of the most significant complaints is the constant slamming of the metal room doors, which guests find "beyond irritating" and disruptive, especially when housekeeping is working. The hotel's unusual layout is also mentioned as an odd feature.
On the positive side, the hotel's lobby and restaurant are praised for their attractive Christmas decorations, and the restaurant is noted to have good food at reasonable prices. Free parking is also available.
Overall, the Holiday Inn Plainview-Long Island, an IHG Hotel, provides a mixed experience, with excellent customer service balanced against some maintenance and noise issues in the rooms and hallways.
I had a pleasant experience at Holiday Inn. Evan was very courteous, professional, and welcoming throughout my visit. His friendly attitude and excellent customer service made a positive impression. I appreciate his attentiveness and dedication to ensuring guests have a comfortable stay. Thank you, Evan, for providing such... read full comment
October 2026
Spent another great week here. The staff is always so courteous. Manager is never too busy to say hello and ask how things are going!!! I've stayed at alot of places on Long Island but this is the best by far!!
October 2026
Has a full service restaurant on site. Most HIE hotels have a small included breakfast buffet but this (optionally included) breakfast is a full diner-like service. Just make sure if it's included when you book. Nice outdoor pool, lots of parking, less than a minute off the L.I.E. at Exit 46.
