CVS Health in Poughkeepsie aims to make it easier for customers to manage their health with reliable value and assistance. The store is open 7 days a week to provide services like prescription refills, COVID-19 and flu testing, vaccinations, personal care items, and more. Customers can also take advantage of savings through the ExtraCare rewards program, weekly deals, and online ordering with free pickup or same-day delivery. While some customers had positive experiences, with helpful and friendly staff like Denise and Latasha, others were frustrated by the store's inconsistent hours and lack of staffing, especially in the pharmacy. Customers reported the pharmacy closing hours earlier than the posted closing time, making it difficult to access important medications. Overall, the reviews highlight the store's efforts to serve the community's healthcare needs, but also indicate room for improvement in customer service and operations.
Run staff, waited in a long line only to see rushed. In the end they wouldn't even take either of our insurances. Weren't helpful on options of what to do either.
May 2026
The pharmacist was rude that's my opinion. The young lady that took care of me when I was there to pick up my meds was on her phone texting. She was impatient when I was signing off to complete my transaction. Undivided attention for customer service. Not good.
May 2026
The cashier was very helpful and friendly with my coupons
