Trustco Bank is a 5-star rated institution that provides old school, personal service, welcoming customers by name. The bank is known for its exceptional customer care, with staff described as the heart of the branch, always friendly, professional, and incredibly helpful. Customers report that employees are quick to offer solutions with genuine kindness and care, consistently going above and beyond to make sure everything is handled smoothly and efficiently. This level of personal attention and dedication is noted as rare in banking today.
Reviews highlight that the staff is super pleasant and helpful, making processes easy and welcoming and creating a great first impression. Service is described as excellent, with employees being wonderful, helpful, and kind during visits, even for special requests, which makes situations much easier for customers. The bank is also extremely helpful and honest in guiding decisions for products like home loans. Employees are willing to research and offer suggestions that bring results, providing professional and polite guidance. Trustco Bank offers a wide variety of great deposit and loan products and multiple ways to access accounts.
They take care of you in a minute and you’re on your way. I’d like a bank that knows me.
September 2026
Working with the Poughkeepsie team is amazing. They treat us like family and we are recognized as soon as we walk in. We have several products with them and are very happy with them all
July 2026
We opened a business account with the TrustCo Poughkeepsie branch and they were nothing but kind and helpful. Daisy and Trish were very polite and answered all of my questions. We now have 2 accounts through them and I highly recommend them
