FedEx OnSite is a reliable and efficient shipping service that offers a convenient location for customers to drop off and pick up packages. The store is described as having a "tight (friendly) ship" with a large and welcoming space, as well as helpful and professional staff members who work together to provide fast and efficient service. Customers have praised the store's ability to handle various services, such as passport photo printing and online printing orders. The staff members are noted for their willingness to assist customers, guiding them through the process and ensuring their needs are met. Despite some past issues, the store has clearly improved its operations, as evidenced by the positive experiences shared by customers. The store is commended for its efficient package handling, with one customer receiving a text confirmation of their package drop-off. Overall, FedEx OnSite is portrayed as a well-run establishment that offers a positive customer experience, with friendly and knowledgeable staff, quick service, and the ability to handle a range of shipping and printing needs.
Very poor customer service from Ryan and Na. Falsely claimed my package was over 50lbs (it was 42lbs). Said they did not have a scale to confirm but still refused to take it. Rude and unprofessional. They do not want to do their jobs.
December 2025
Dropped off a package for FedEx today and I was able to immediately get it scanned by the store associate. Easy and quick. Received a text while at the counter from FedEx confirming the package drop off details. Whatever issues they might have had in the past have been clearly resolved and improved.
January 2025
For whatever reason I wasn't able to deliver my package due to a printer error
