Metro by T-Mobile provides a mixed experience for customers, with some praising their service and others expressing concerns. One recurring highlight is Alex, who is consistently recognized for his exceptional customer service. Many customers appreciate his knowledge and ability to solve issues quickly, making them feel welcomed and valued. One customer shared that Alex helped them transition from another provider, showcasing his sincerity and helpfulness. However, some customers have expressed frustration regarding certain promotions, particularly concerning the availability of specific phones, such as the iPhone 12. There are concerns that certain offers may require adding lines, which some find questionable. Additionally, there are mentions of past negative experiences with other dealers, which may contribute to lingering distrust. Overall, while Metro by T-Mobile has areas for improvement, particularly regarding clarity in promotions, customers are likely to have a positive experience if they are assisted by Alex. The store itself is noted for being clean and well-maintained, with convenient transportation options nearby.
I asked for new iPhone 12. They don’t have unless I add one line than they do. It’s fishy, Now I have to watch my account for few months. Had bad experience in past with some other t mobile dealer.
August 2023
I asked for new iPhone 12. They don’t have unless I add one line than they do. It’s fishy, Now I have to watch my account for few months. Had bad experience in past with some other t mobile dealer.
July 2022
Alex was phenomenal in allowing me to solve my issues in seconds. Can't say the same of his colleague that was in charge that day
