AutoZone Auto Parts on E Main St in Rochester, NY, stands out for its excellent service and knowledgeable staff. Customers frequently commend the employees for their courteous and helpful nature. One employee, Sean, received special praise for his friendly assistance while installing a wiper blade, showcasing the store's commitment to customer satisfaction. Another employee, Sheffield, was noted for his professionalism and helpfulness, especially during a battery test where he provided valuable advice rather than pushing for a sale. While many customers appreciate the store's nice selection of auto parts and accessories, some reviews mentioned that staff training could improve, particularly in handling specific product inquiries. However, overall, the staff, especially individuals like Kurt, Sheffield, and JR, are recognized for their willingness to assist and solve problems efficiently. This combination of friendly service and a good range of products makes AutoZone Auto Parts a preferred choice for many in the Rochester area for all car needs.
What a great store! I’d come back from a 6 Week Rd. trip with broken windshield wipers. It was late and I was exhausted and Adrian was incredibly helpful! Courteous, friendly, and changed my blades out quickly. A delightful young man! Give him a raise!
February 2025
Sean C. is the finest example of what a quality employee is. He was so courteous and helpful to me. He installed my very uncooperative wiper blade for me while smiling the entire time. I want to extend my sincere gratitude to him for the outstanding service he provided and for being such a lovely individual. Thank you so... read full comment
January 2025
My visit to auto zone on main st was good!! Both women at the counter were very very nice! Store was clean!!
